International Sales Support Coordinator As one of the world's largest food-grade logistics companies, McLane Global relies on the efficiency of its fulfillment centers. We consider all our warehouses to be systematic and operate with a customer-centric mentality. To deliver on our promise to customers, we rely on exceptionally talented, bright, and committed people. We cultivate and embrace a diverse employee population. We recognize that people with diverse backgrounds, experiences and perspectives fuel our growth and enrich our global culture. The International Sales Support Coordinator at McLane Global plays a key role in supporting the International Sales Team by managing administrative, logistical, and customer service tasks.
Key Responsibilities:- Manage and monitor inbound shipments for export through McLane's state-of-the-art ERP system.
- Process sales and purchase orders.
- Assist the sales team in preparing international registration documentation.
- Resolve discrepancies in receiving and shipping, and work with suppliers on damage and credit issues
- Communicate with all stakeholders including the sales team, warehouse and loading facilities, freight forwarders, vendors, USDA, State Department, customers
- Ensure timely and accurate processing of export shipments.
- Coordinate with sales teams to understand customer requirements and provide sales support.
- Handle customer inquiries and complaints to ensure satisfaction.
- Provide product information and support to international clients.
- Track sales orders and keep customers updated on their status.
- Prepare and present sales reports to management.
- Work on sales analysis, presentations, and PowerBI reports.
- Monitor accounts payable and receivable to ensure timely payments
- Ensure compliance with export laws and regulations
- Manage sample procurement, packing, and shipment via UPS/DHL.Prepare and handle samples, and documents for all trade shows and marketing activities.
- Support the international sales team in any other tasks assigned by the Sales Supervisor.
