AWS Connect Architect (Amazon Connect , IVR)
gac solutionsSeattle, WA
AWS Connect Architect (Amazon Connect , IVR)
gac solutionsSeattle, WAManager L7
Computer Systems Engineers/ArchitectsArchitectural and Engineering ManagersComputer Systems Analysts
APPLY NOW (opens in a new tab)- Lead assessment and design of the target-state contact center solution utilizing Amazon Connect.- Define call routing, IVR, omnichannel engagement, workforce, and agent experience capabilities.- Evaluate migration approaches from existing customer service workflows to Amazon Connect.- Design integrations with ServiceNow CSM, CRM, identity, reporting, and enterprise platforms.- Assess opportunities for AI-powered self-service, agent assist, and conversational experiences.- Define high availability, scalability, security, and operational support requirements.- Collaborate with AWS SMEs and customer stakeholders on architecture decisions.- Produce implementation roadmap, technical architecture, and migration recommendations.
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Level
Manager L7
Location
Seattle, WA
Occupation
Computer Systems Engineers/Architects
Industry
Computer Systems Design Services
Posted
today