Network Operations Center Specialist The Network Operations Center Specialist is responsible for: Issue recognition, initial diagnosis, troubleshooting, and tracking of IT system, data center, and facilities incidents across the enterprise. Taking corrective actions based on established procedures, or at the direction of technical staff, with the goal of minimizing downtime and impact to services. Timely escalation of problems and incidents to designated support staff and management; as well as reporting incident statuses and resolution activity progress in the appropriate applications. Understanding and executing the DTI Incident, Request, and Change Management processes and procedures. Performing operational support duties such as monitoring, batch job scheduling, tape management, remote/smart hands services and service desk support. Ensuring the physical security of the DTI sites by managing approved visitors & vendors. Maintaining a robust and accurate knowledgebase repository, including writing and editing operational procedures. Preparing accurate reports and logs detailing work activities. Professional and effective interactions with customers, technical staff, and management. Providing training to operational staff, as required. Performing other duties, as assigned.
