Focused on client retention and relationship management, the full-time Real Estate Success Coach will engage with high-risk customers, develop retention strategies, and mentor the Customer Success team, all while working remotely.
Key Responsibilities:
Own the retention strategy for high-risk accounts and engage with at-risk clients to rebuild trust
Build and maintain executive-level relationships with VIP clients, ensuring proactive communication and support
Identify opportunities for revenue growth through upselling and cross-selling while developing account growth strategiesRequired Qualifications 5+ years in Customer Success, Account Management, Sales, or Retention Leadership
Proven success in reducing customer churn and growing existing accounts
Experience managing executive-level client relationships
Strong analytical skills with experience using CRM and customer success platforms
Real Estate Investing Experience strongly preferred
