Flik Hospitality Group$24 - $25 What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions. We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn't merely a job but the start of a career where you can flourish.
Job Summary:
The Workplace Ambassador creates a welcoming, safe, and functional workplace by providing hospitality-focused support to employees and visitors. As a visible on-site resource, the Ambassador addresses workplace needs, coordinates with service partners, and helps foster a positive employee experience.
Key Responsibilities:
Welcome employees and visitors; provide workplace assistance, directions, escorts, site tours, and local information.
Educate employees about workplace resources, amenities, and protocols, and support new hires and employees relocating to the site.
Conduct proactive floor walks, remain visible and mobile, and monitor the readiness of workspaces, meeting rooms, shared areas, amenities, and office supplies.
Assist with light conference room setup and reconfiguration, following safety procedures and coordinating additional support when needed.
Identify workplace, technology, cleanliness, maintenance, safety, and access concerns; perform basic troubleshooting and coordinate AV support when appropriate.
Submit, track, escalate, and follow up on service requests through resolution in partnership with the responsible teams.
Identify recurring issues and collaborate with Facilities and Technology teams on preventive solutions.
Support workplace engagement activities and events with the Site Leader and other stakeholders.
Gather employee feedback, communicate recurring themes, and connect employees with relevant resources.
Build strong partner relationships and follow established service and escalation standards.
Assist with wayfinding, room reservations, scheduling issues, meeting-space readiness, and other conference center needs in partnership with the Connections team.
Required Skills and Qualifications:
Service-focused, flexible, collaborative, and comfortable engaging with employees and visitors.
Strong relationship-building, communication, and problem-solving skills, with the ability to remain calm under pressure.
Basic technology troubleshooting skills and proficiency in Outlook, Excel, Word, and PowerPoint.
Ability to work the assigned on-site schedule, maintain appropriate coverage, and remain mobile for most of the day.
Comfortable performing light room-setup tasks safely and requesting additional support when needed.
Associates at Flik Hospitality are offered many fantastic benefits including medical, dental, vision, life insurance, disability insurance, retirement plan, paid time off, holiday time off, associate shopping program, health and wellness programs, discount marketplace, identity theft protection, pet insurance, commuter benefits, employee assistance program, flexible spending accounts, paid parental leave, and personal leave.
Compass Group is an equal opportunity employer. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Certain positions may require Florida Level 2 background screening.
