Field Service Engineer
agilentDenver, CO
Field Service Engineer
agilentDenver, COSenior L5
Installation, Maintenance, and Repair Workers, All OtherSales EngineersElectrical and Electronics Repairers, Commercial and Industrial Equipment
Testing Laboratories and ServicesElectronic and Precision Equipment Repair and MaintenanceEngineering Services
APPLY NOW (opens in a new tab)Field Service Engineer The security and detection business creates solutions that are used in non-laboratory environments such as airports, border protection, fire service or police & military environments. Overview of the RoleWe are seeking a dedicated Field Service Engineer to be responsible for supporting our security and detection customers through on-site activities such as installation, implementation, maintenance, and repair of systems. This may include hardware, software, and networking products as well as operating systems. You will spend 4-5 days per week in the field visiting customers. As this role will cover our aviation and airport customers, this position is onsite in Little Falls, DE when not travelling.
Key Responsibilities:
- Diagnose and resolve product performance problems
- Ensure customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance
- Proactively respond to potential equipment or software issues to prevent unplanned interruption of customers' business
- Deliver fully integrated solutions, which may include peripherals, communications, operating systems and applications software
- Serve as an internal resource on technical issues and manage product escalations
- Collaborate with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions to customersMay deliver internal technical training and maintenance seminars and workshops for field engineers or customersMay calibrate equipment on-site for large volume customers
Qualifications:
- Bachelor's or Master's Degree in physical science or engineering or similar/ equivalent experience 4+ years experience in a similar role, as a service technician, process engineer or in a customer-facing field position
- Must be able to obtain and hold security clearance to gain access to customer sites
- Must have a valid passport to gain access to government sites
- Valid US driver's license
- Must be able to travel up to 75% overnight
- Spectroscopy experience highly desirable
Travel Required: 75% of the Time
Shift: DayDuration: No End Date
Job Function: Services & Support
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Level
Senior L5
Location
Denver, CO
Occupation
Installation, Maintenance, and Repair Workers, All Other
Industry
Testing Laboratories and Services
Posted
3 days ago