Job DescriptionPOSITION SUMMARY:
As our Product/Sales Ambassador, you will assist with the day-to-day operations of our store, ensuring that every customer receives a superior experience while upholding all Coughing Cardinal USA, LLC rules and company policies. Your role will be pivotal in shaping the success of our team and store.
Lead with Excellence: Deliver a top-notch customer experience, ensuring every interaction is positive and professional.
Manage Inventory: Use and access inventory as directed in order to maintain optimal stock levels.
Communicate Effectively: Maintain clear and open lines of communication with co-workers, customers, and manager.
Solve Problems: Troubleshoot customer concerns, ensuring a satisfactory shopping experience.
Foster Team Spirit: Be a positive and collaborative co-worker in order to promote a culture of excellence.
DUTIES AND RESPONSIBILITIES:
Proven Customer Service Experience: 0-1 years’ experience providing excellent customer service selling and promoting products. Product Knowledge: Extensive product knowledge across all smoke shop product lines. Organizational Skills: Highly organized individual with excellent multitasking abilities, ensuring customer inquiries are addressed. Communication Skills: Exceptional communicator who is positive, approachable, and able to assist diverse clients successfully. Integrity: Must pass a background check and drug screen. Assist with driving sales and profitability through customer satisfaction. Assist Manager with preparing store displays and marketing throughout the store. Ensure merchandise is properly priced, displayed, and stocked according to inventory levels as directed. Ensure efficient day-to-day customer satisfaction by maintaining a working knowledge of products and services. Assist with special promotions and advertising events. Maintain effective communication co-workers, customers, and store management. Promptly escalated customer complaints, questions, or concerns in a professional and friendly manner Additional duties, as assigned.
REQUIREMENTS & QUALIFICATIONS: 0-1 years of retail management experience
Flexibility to work as needed. Ability to multi-task and perform tasks as directed. Demonstrate effective communication and customer service skills for effective problem solving. Initiative-taking leader capable of motivating others to achieve company goals. Excellent verbal and written communication and customer service skills in-person and over the phone Must possess strong work ethic and people skills and be highly organized, able to multi-task and be meticulous in a demanding environment. Intermediate to advance computer skills (spreadsheets, presentations, reporting)
Job Type: Full-time (Non-Exempt)
Shift:
Morning / Day / Evening and Weekend availability as needed to be successfulBENEFITS:Medical Insurance Paid Time Off (PTO) Performance Bonus - Future adjustments to salary will be based upon performance.
Work Location: Assigned Missouri Store Location
