Summary of Position:
The Leisure Travel Advisor consults with our dedicated client to plan, book, and manage leisure travel experiences. This role provides expert travel guidance, creates customized itineraries, coordinates travel arrangements, and delivers exceptional client service before, during, and after travel. The position works closely with travel suppliers and preferred partners to ensure seamless travel experiences while supporting client retention and business growth.
Schedule / Shift
9a-5p CST M-F
Responsibilities and Duties:
Consult with client to understand travel preferences, destinations, budgets, and travel requirements.
Research, plan, and recommend customized vacation experiences, tour packages, cruises, independent travel arrangements, and related travel services.
Arrange and manage travel reservations, including air, hotel, cruise, rail, ground transportation, tours, transfers, excursions, and other travel-related services.
Provide clients with destination information, travel documentation requirements, entry regulations, travel advisories, and other relevant travel guidance.
Prepare travel proposals, itineraries, and pricing options that align with client needs and expectations.
Accurately calculate travel costs, process reservations, and collect client payments in accordance with company and supplier requirements.
Maintain complete and accurate client profiles and booking records within approved systems and tools.
Assist clients with itinerary changes, schedule disruptions, cancellations, travel issues, and other service-related needs before, during, and after travel.
Develop and maintain strong relationships with preferred suppliers, travel partners, and industry contacts.
Participate in supplier training, professional development opportunities, industry education programs, and company-sponsored learning initiatives.
Meet established service, productivity, sales, and quality standards while delivering exceptional customer experiences.
Ensure compliance with company policies, supplier requirements, industry regulations, and applicable travel documentation standards.
Support team and departmental initiatives and contribute to a collaborative work environment.
Perform other duties and responsibilities as assigned.
Leadership Responsibilities
This job does not have direct reports but may perform supervisory responsibilities in mentoring new or less experienced Travel Advisors.
Required of all CTM Positions
Embrace CTM’s core values of Connect, Deliver and Evolve
Professional, collaborative and supportive interaction with employees, clients, suppliers and vendors.
Ability to work independently as well as part of a team.
Appropriate and professional written and verbal communication.
Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests.
Creative and analytical thinking with strong problem-solving and consultative skills.
Demonstrates calm under pressure – is a proactive contributor and eager to learn.
Proficiency in Microsoft Office Suite.
Ability to do basic math.
Ability to read and interpret information.
Attention to detail.
Regular and reliable attendance.
Education and Experience: High School Diploma or equivalent required.
Experience in leisure travel, customer service, hospitality, or a related industry preferred.
Knowledge of travel industry systems and booking platforms preferred.
Professional travel certifications (CTC, CTA, or equivalent) are a plus.
Knowledge, Skills, and Abilities
Knowledge of leisure travel products, destinations, suppliers, and industry best practices.
Strong customer service and relationship-building skills.
Ability to consult with clients and provide tailored travel recommendations.
Strong verbal and written communication skills.
Ability to organize and manage multiple bookings and priorities simultaneously.
Problem-solving skills with the ability to respond effectively to travel disruptions and client concerns.
Detail-oriented with strong accuracy when processing reservations, documentation, and payments.
Ability to learn and utilize travel industry technology, reservation systems, and CRM platforms.
Ability to work independently while collaborating effectively within a team environment.
Sales aptitude with the ability to identify client needs and recommend appropriate travel solutions.
EEO Statement:
CTM NA is an equal opportunity employer and is committed to fostering a diverse, equitable, and inclusive workforce. All qualified applicants applying for job openings posted in the U.S. will receive consideration for employment without regard to, and will not be discriminated against on the basis of, race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, marital status, or any other characteristic or status protected by applicable law.
If you are a qualified individual with a disability or a disabled veteran and would like to request an accommodation in order to apply for a position, you may contact us at na.careers@travelctm.com.com.We will make every effort to respond to your request for assistance as soon as possible. Please provide a preferred contact method for response via email or phone.
Flexible work arrangements are available. Depending on role, location, and business needs, colleagues may work onsite, hybrid (combination of in-office and virtual) or fully virtual.
Benefits Program
We provide competitive and comprehensive benefits programs, tailored to each part of the globe our people work in. From walking and fitness challenges to volunteer experiences, flexible work environments, generous leave programs and retirement plan options, we offer ways to support you in every stage of living your best life.
Company Paid Basic Life & AD&D Insurance
Company Paid Short-TermDisability
VoluntaryLong-Term Disability Insurance
Robust Wellness Program with incentives available to save money on your medical insurancepremiums.
Supplemental Life; Accident; Cancer; Critical Illness; Identity Theft ProtectionandLegal Coverage
Three medical plan offerings includingaHigh Deductible Health Plan, HMO plan (available in select states)and a Co-Pay medical plan.
Health Savings Account (HSA) with companycorecontributionand match, on a per pay period basis if enrolled intheHDHP medical plan.
Flexible Spending Accounts
Dependent Care Savings Account.
Dental Insurance Plan
Vision Insurance Plan
9Company Paid Holidaysincluding the day afterThanksgiving.
Generous paid time off programsfor vacation and sick days
Employee Assistance Plan with access to Talk Space Therapy
Family Medical Leave
Paid Parental Leave (4weeks)
Maternity benefitsutilizingcompany paid STD, plus Parental Leave (4weeks) to provide time for recovery, baby bonding, and enjoying your family time.
Bereavement Leave
401(k) Retirement Planwith a generous matchper pay period
Student Loan Payment Match
Compensation for this position is determined based on a variety of factors, including the responsibilities and requirements of the role, relevant skills, experience and qualifications, internal equity, market data and business needs.
For positions that are funded through a specific client engagement or other designated funding source, compensation may be reviewed if the employee subsequently transfers to a different role within the company.
Pay Range
USD $40,000.00 - USD $60,000.00 /Yr.
