OnSite Team Lead - Chicago, IL
strykerOak Park, IL
OnSite Team Lead - Chicago, IL
strykerOak Park, ILSenior L5
General Medical and Surgical HospitalsFreestanding Ambulatory Surgical and Emergency CentersOffices of Physicians
APPLY NOW (opens in a new tab)Overview:
In this Team Lead role, you guide the OnSite team to meet quality and productivity goals while supporting customer satisfaction. You collaborate with account stakeholders and cross-functional partners to drive account productivity and surgical outcomes. You bring clinical expertise in SPD and OR, manage onboarding, and ensure compliance and data accuracy. You lead team activities, escalate issues, and contribute to continuous improvement and standardization across regions. This position offers hands-on leadership in a dynamic healthcare environment with regular cross-account coverage.
Responsibilities:
- Allocate work to the OnSite team to meet daily customer expectations and productivity/quality standards
- Build and tailor onboarding guides for new hires and ensure credentialing/compliance
- Serve as a resource for team engagement, performance, and activities
- Lead team-building activities and escalate performance or behavioral concerns to the Regional Supervisor
- Share clinical expertise in SPD & OR and understand surgeon preferences
- Provide in-service training and ensure Joint Commission compliance for the team and account
- Identify areas for business improvement and cost savings; manage fee-per-case submission and tracking
- Maintain proactive, clear communication with account stakeholders and participate in continuing education
- Create/update team huddles and trackers; troubleshoot and maintain Stryker equipment
- Collaborate with surgeons, surgical staff, central processing, biomedical on surgical outcomes; report data metrics monthly
- Maintain up-to-date account information and vendor credentialing; ensure safety and quality remediation
- Partner with fellow Team Leads to drive standardization and continuous improvement across regions
- Adhere to Stryker and medical facility policies; maintain professional appearance and confidentiality (HIPAA)
- Provide coverage across shifts and other accounts as needed; may require overnight travel and 45-minute travel distance for on-call
- Own a smartphone with a monthly stipend; occasional overnight travel may be required
Key requirements:
- Minimum 1 year of Operating Room and/or Sterile Processing experience with anatomy, surgical procedures knowledge 1 year of OnSite experience preferred
- Basic computer skills including Microsoft Office; strong verbal and written communication
- Ability to troubleshoot in high-stress, demanding situations
- Willingness to provide coverage across shifts and on-call services; potential overnight travel
- Must have own smartphone and be eligible for a monthly stipend
- Ability to travel to other accounts/regions as neededexcellent interpersonal skillsstrong organizational abilitiesclear, proactive communicationSPD & OR knowledgeequipment troubleshootingdata metrics recording and reporting
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Level
Senior L5
Location
Oak Park, IL
Occupation
Surgical Technologists
Industry
General Medical and Surgical Hospitals
Posted
2 days ago