Technician, Service

Garage Door Service Technician/InstallerWe are a custom door and gate manufacturer and installer that has served Southern California for over 30 years. We specialize in bringing solutions to all forms of design and functionality while providing excellent service to our clients. Our long history of superior quality, problem solving, and originality coupled with allure brought to every home we touch has made Crown the cornerstone of the industry. The Garage door service technician/installer is responsible for providing exceptional service to our customers while performing on-site diagnostic, troubleshooting, preventive and corrective maintenance on a variety of gate and door systems. Essential Duties and Functions Provides a positive, collaborative, and informative customer service experience to both residential and commercial customers. Diagnoses the nature of the issue triggering the service call. Confirms authorization to perform the repair, scope, and warranty-related issues are resolved before beginning work. Performs all necessary preventative and corrective maintenance. Welds, wires, and programs customer equipment as required by the nature of the service call. Ensures all workplace health and safety requirements are met. Maintains housekeeping and security of customer locations and job sites. Ensures device operates as intended and as desired by the customer. Closes out the call in Service Titan. Documents the scope of work completed and identifies any other malfunctioning customer equipment or opportunities for additional work. Manages truck inventory and partners with support team to order or purchase specialized equipment, missing parts, and other components and tools. Perform other duties as assigned. Other Job Duties Please note this job description is not designed to over or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time without notice.