Summary:
Job Summary Facilitates the patient flow at a clinic providing services necessary to schedule, register, and greet patients. Schedules patients for consultation, procedures and/or tests as needed. Receives and enters patient demographic and insurance information, appropriate charges for services rendered, and other pertinent information, allowing the clinic to track patient visits, ensure a smooth patient flow for appointments, and to bill for services provided. Verifies insurances via electronic verification system or contacts the insurance payer for verification of eligibility and benefits. Ensures that any pre-certification/ authorization is obtained to meet the individual payer payment protocols. Skills 1. Ability to manage multiple task with an excellent orientation to professional customer service. 2. Ability to deal tactfully with Associates, patients, visitors and the general public. 3. Basic computer literacy and keyboarding skills required. 4. Effective written and verbal communication skills required. 5. Analytical and problem-solving skills required. 6. Knowledge of commercial and managed care payors and terminology. 7. Maintaining up-to-date knowledge of insurance plan requirements, which can change frequently. 8. Knowledge of medical terminology and familiarity with ICD coding preferred. 9. Bilingual English/Spanish highly preferred. 10. Demonstrates ability to organize and prioritize multiple task and works well under pressure. 11. Ability to work in a fast pace environment with frequent interruptions. Work Experience One year of experience in scheduling or patient access in a hospital or clinic setting required. License/Registrations/Certifications Certified Healthcare Access Associate (CHAA) preferred.
Education and Training:
High school diploma or equivalent required. Associate degree preferred. Training or educational background with medical terminology and familiarity with ICD coding preferred.
