AV Operations Support Technician

Location: Richmond, VA

Duration: 9 Months + Possibility to Convert to FTEThis role supports the operation, maintenance, and performance of workplace audio/visual (AV) infrastructure and conference room technologies. Support, maintain, and optimize AV infrastructure, including hardware configuration, break/fix support, troubleshooting, and preventative maintenance. Serve as a subject matter expert for the Zoom ecosystem, including Zoom Rooms, Zoom Device Management, and Zoom Digital Signage. Troubleshoot AV hardware, conferencing systems, controllers, audio processing equipment, and related infrastructure. Support video conferencing and Zoom meetings to provide a reliable and seamless user experience. Manage ITIL-based incident workflows, including documenting, tracking, escalating, and resolving technical issues. Perform User Acceptance Testing (UAT) for AV systems, devices, and related technology. Maintain accurate AV hardware and asset inventory records. Diagnose issues involving conference room equipment, networking, desktop platforms, operating systems, and supporting infrastructure. Collaborate with technical teams and end users to identify and resolve AV-related problems. This is a full-time, onsite position Monday through Friday. Participate in occasional on-call assignments, including after-hours and weekend support as needed. Must be able to work onsite in the West Creek area of Richmond and travel to other nearby Richmond locations as needed.