BMV Deputy Director of Registrations Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana. The Bureau of Motor Vehicles delivers exceptional, customer focused services built on choice, innovation, and genuine care. We strive to be a trusted partner to every Hoosier by investing in our people, fostering growth, and developing future leaders who drive excellence and a strong culture of service.
Role Overview:
The Deputy Director of Registrations supports and manages the department's interactions with the System Tracking and Record Support (STARS) platform in coordination with the BMV Information Technology Department (ITD). The incumbent ensures that agency-approved system enhancements and programming updates are properly tested, validated, and approved prior to implementation. The role provides subject matter expertise for registration processes, supports operational improvements, and collaborates across multiple business units to ensure system functionality aligns with policy and compliance needs. The Deputy Director of Registrations reports to the Director of Registrations Compliance.
Salary:
The salary for this position traditionally starts at $53,222.00 but may be commensurate with education and work experience. A Day in the LifeThe essential functions of this role are: Identify gaps between registration processes and system defects and recommend corrective actions. Evaluate and propose improvements to system functionality related to vehicle and watercraft registration transactions. Collaborate with ITD and other departments on system enhancements using agile development practices. Serve as a subject matter expert on policy, compliance, and registration-related transactional workflows across all operating systems. Partner with the registration compliance and operations director(s) to develop and manage system feature changes throughout the development lifecycle. Participate in Registration meetings and other departmental planning sessions. Act as liaison to ITD to communicate, prioritize, and track operating system changes. Review and process registration refund requests in a timely manner. Monitor daily registration order files for successful fulfillment and resolve any identified issues. Analyze operational data to identify trends, inform decisions, and support system improvements. Collaborate with other business units to ensure cross-functional considerations are incorporated into decision-making. Respond to calls, emails, and constituent inquiries. Represent the BMV professionally in all interactions. What You'll Need for Success
Preferred qualifications:
Experience working with complex transaction processing systems, case-management platforms, or other operational databases.
Background in process analysis, workflow improvement, or identifying system defects and enhancement opportunities.
Experience collaborating with technical teams or participating in system development, testing, or user acceptance processes.
Additional qualifications:- Ability to analyze information, interpret procedural guidelines, and make informed recommendations.
- Strong interpersonal skills and ability to maintain effective working relationships across departments.
- Demonstrated ability to manage multiple tasks or projects simultaneously.
- Knowledge of organizational operations, policies, or regulatory processes in a service-driven or government environment.
- Working knowledge of registration, licensing, compliance, or other regulated customer-service processes; OR ability to quickly learn detailed procedural requirements.
- Ability to interpret and apply complex rules, guidelines, or policies.
- Strong verbal and written communication skills.
- Proficient computer skills, including the ability to learn and navigate specialized software systems and use Microsoft Office tools, such as Word, Excel, and Outlook.
- Ability to work well under pressure and manage difficult or high-stakes situations.
- Demonstrated ability to resolve conflict effectively.
- Ability to maintain productive working relationships with internal and external stakeholders.
- Ability to manage multiple projects and coordinate work effectively.
- Ability to make timely decisions and meet tight deadlines.
- Strong attention to detail.
- Ability to perform essential functions with or without reasonable accommodation.
- A degree is not required. However, at least 7+ years of experience applying the outlined knowledge, skills, and abilities in a similar role may be considered.
- This role may be utilized in a supervisory capacity based on agency needs.
- Benefits of Employment with the State of Indiana
- The State of Indiana offers a comprehensive benefits package for full-time employees that includes:
- Three (3) medical plan options (including RX coverage) as well as vision and dental plans
- Wellness Rewards Program: Complete wellness activities to earn gift card rewards
- Health savings account, which includes bi-weekly state contribution
- Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
- Two (2) fully-funded pension plan options
A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to: 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers Up to 15 hours of paid community service leave Combined 180 hours of paid vacation, personal, and sick leave time off 12 paid holidays, 14 in election years
Education Reimbursement Program
Group life insurance
Referral Bonus program
Employee assistance program that allows for covered behavioral health visits
Qualified employer for the Public Service Loan Forgiveness Program
Free Parking for most positions
Free LinkedIn Learning access
Equal Employment Opportunity:
The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role.
