The Accounts Receivable Specialist manages assigned customer accounts and collects balances in a professional, timely manner. This role also supports business units and other departments on receivables questions and customer account issues.
Key Responsibilities:
Run and analyze weekly aging reports and make daily collection calls on assigned past-due accounts.
Send statements and invoices, enforce payment terms, and process credit card payments upon request.
Research and resolve customer inquiries, disputes, and unidentified payments until each issue is closed.
Maintain customer accounts, post entries, and document all activity with detailed notes in the company system.
Prepare repayment schedules for manager approval and advise customers of options and consequences.
Stay familiar with sales, service, and rental contract terms; identify credit risks and escalate them.
Support other departments with receivables questions, demand letters, NSF letters, and skip-tracing.
Required:
High school diploma or equivalent.
Solid computer skills, including Microsoft Office.
Integrity, accountability, and the ability to handle confidential information.
Preferred:
Three or more years of accounts receivable experience. Experience with collections, aging analysis, and customer account research.
