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Kimble Group
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Field IT Support Engineer (MSP)

green key resourcesSuffolk County, NYSenior L5
Network and Computer Systems AdministratorsComputer Network Support SpecialistsComputer User Support Specialists
Computer Facilities Management ServicesComputer Systems Design ServicesOffice Administrative Services
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Our client, a growing Long Island-based Managed Services Provider (MSP), is seeking a motivated and customer-focused IT Support Engineer to join their team. This is an excellent opportunity for someone who enjoys a mix of remote troubleshooting and onsite client support across Nassau and Suffolk County. In this role, you'll work with a wide variety of technologies and environments, supporting small to mid-sized businesses throughout Long Island. You'll be responsible for troubleshooting servers, networks, cloud platforms, desktop systems, and end-user technologies while delivering an exceptional client experience.
Responsibilities:
  • Provide onsite and remote technical support to business clients throughout Nassau and Suffolk County
  • Troubleshoot and resolve issues involving servers, networks, workstations, mobile devices, and cloud technologies
  • Support Microsoft 365 environments, Active Directory, Exchange Online, and related cloud services
  • Assist with user onboarding/offboarding, account administration, and permissions management
  • Configure and support VPNs, remote access solutions, wireless networks, and security tools
  • Perform hardware installations, upgrades, and workstation deployments
  • Support backup, disaster recovery, and business continuity solutions
  • Document issues, resolutions, and client environments within ticketing systems
  • Deliver excellent customer service while managing multiple priorities and support requests
Qualifications:
  • Required 1+ years of IT support experience in a Help Desk, Desktop Support, or MSP environment
  • Strong customer service and communication skills
  • Experience supporting Microsoft Windows desktops and servers
  • Knowledge of Microsoft 365 administration, including mailbox management and user provisioning
  • Basic networking knowledge including TCP/IP, DNS, DHCP, WiFi, LAN/WAN connectivity, and internet troubleshooting
  • Ability to troubleshoot technical issues both remotely and onsite
  • Experience supporting mobile devices including iPhone, iPad, and Android devices
  • Strong organizational skills with the ability to manage multiple tickets and priorities
  • PreferredPrior experience working for a Managed Services Provider (MSP)
  • Active Directory and Group Policy administration experience
  • Experience with VMware, Hyper-V, or other virtualization technologies
  • Familiarity with RMM and PSA tools
  • Experience with backup and recovery platforms
  • Knowledge of VoIP, telecom, and unified communications systems
  • Experience supporting both Windows and Mac environments
Additional Qualifications:
  • Associate's or Bachelor's Degree in Information Technology or related field preferred
  • Microsoft, Cisco, CompTIA, or other industry certifications are highly desirable
  • Experience with Dell, HP, Lenovo, Cisco, or other enterprise hardware platforms is a plus
Requirements:
  • Valid driver's license and reliable transportation
  • Ability to travel to client sites throughout Nassau and Suffolk County on a regular basis
  • Ability to occasionally lift and transport computer equipment and related hardware
Compensation & Benefits: Our client offers a competitive compensation package, comprehensive medical benefits, paid time off, professional development opportunities, and the ability to gain exposure to a wide range of technologies and client environments.

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Level

Senior L5

Location

Suffolk County, NY

Occupation

Network and Computer Systems Administrators

Industry

Computer Facilities Management Services

Posted

today

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