Account Manager

Schedule: 1st shift, Monday to FridayPay: $75,000 to $85,000 per yearABOUT THE OPPORTUNITYAn established St. Louis metal fabrication manufacturer, producing fabricated steel tubing and welded assemblies, is adding an Account Manager. Reporting to the Project Manager, you will be the primary point of contact for customers, building strong relationships, understanding their needs and coordinating with internal teams to deliver solutions.

WHAT YOU WILL DO: Communicate with customers by phone, email and face to face to make sure their needs are understood and addressedBuild strong customer relationships to keep existing business and win new customersWork with internal departments to make sure every customer request is fulfilledResolve complaints and track every process tied to customer requirementsDocument internal and external communications and maintain company systems used to track business transactionsRepresent the customer inside the company, with a focus on improving the customer experienceCollect and analyze customer data to understand changing needsTravel to customer sites approximately 10% (car or air, occasional overnight), including conferences and trade showsOther related duties as assignedWHAT YOU NEEDCollege degree (bachelor's preferred) and/or 2 years of account management experience 2+ years of working knowledge of steel and steel processing preferredKnowledge of sales, marketing and organizational administration principlesAbility to read, analyze and interpret general business informationAbility to present information and answer questions from management, customers and employeesComfort calculating proportions, percentages, area, circumference and volume; basic algebra and geometryWorking knowledge of Windows and Microsoft Word, Excel and Outlook; comfortable using the internet for competitive and market researchStrong listening, speaking, writing and phone/email skills; customer focused and detail orientedValid driver's licenseWORK ENVIRONMENTPrimarily general office, with short periods in the warehouse checking stock and order status (dust, dirt, heat, cold, high noise) Sitting, standing, bending, reaching; occasional lifting up to 40 lbs