Licensed Insurance Customer Service Rep - Retention - Remote

What your day looks like: Taking cancellation and rate-increase calls and working to keep the policy Reviewing coverage and discounts to find a better fit within Allstate Following up on pending cancellations and lapses before it's too late Being calm, patient, and clear with customers who are upset This is a service role, not a sales role. If you'd rather chase new business, our Licensed Insurance Sales Agent posting is a better fit.

Why join us: Day One Insurance Group is led by Sharie Withers, an Allstate Elite agent in the top 4% nationally and a consistent award winner throughout her 15 years with Allstate. We're licensed in and serve all of Texas, Arkansas, and Oklahoma. Compensation$22/hour with 3+ years of Allstate experience; exceptional candidates with less experience considered at $20/hour Retention bonuses when retention improves BenefitsPaid time off and paid holidays Health insurance after 90 days, with 50% of the employee's cost paid ScheduleMonday-Friday, 9:00-5:30 Central. Fully remote. RequirementsActive P&C license Allstate agency experience, 3+ years preferred Exceptional communication skills: calm, persuasive, and confident with frustrated customers Texas residents preferred Occasional cross-sell opportunities pay 10% commission, uncapped. You'll be employed by Sharie Withers Agency, LLC, doing business as Day One Insurance Group, an independently owned Allstate agency. This is a remote position.