About the role:
Capitex is hiring Junior Fraud Analysts on a remote, short-term contract to support the Digital Fraud Operations team of a leading bank in the Middle East.
You will join a shift-based team covering evening and overnight hours, monitoring and responding to suspicious activity across the bank's digital channels. Working alongside the bank's in-house fraud analysts, you will be the first line of defence protecting customers from fraud out of hours.
Contract: approx. 2 months, with potential for extension
Location: remote
Shifts: evening and night rota
Equipment: laptop provided
Key responsibilities:
Monitor and triage real-time fraud alerts across card, online banking, mobile banking and payment channels.
Review flagged transactions and account activity to identify genuine fraud and close false positives.
Contact customers to verify suspicious transactions, following the bank's authentication procedures.
Take immediate protective action where required, such as blocking cards, holding payments or restricting account access.
Escalate complex, high-value or confirmed fraud cases to L2 analysts and investigators in line with escalation protocols.
Record clear, accurate case notes and decisions on the case management system.
Spot emerging fraud patterns and typologies and flag them to the wider team.
Provide structured shift handovers so open cases are picked up without delay.
Meet alert handling SLAs and quality standards while following the bank's policies and procedures.
Essential requirements
1 to 3 years' experience in a fraud operations, fraud monitoring or transaction monitoring role within banking, payments or fintech.
Hands-on experience triaging fraud alerts and making clear genuine or fraud decisions.
Solid understanding of common fraud types, including card fraud, account takeover, authorised push payment (APP) and social engineering scams.
Experience using a fraud detection or case management system.
Comfortable speaking with customers by phone to verify activity, calmly and professionally.
Strong attention to detail and accurate, concise case note writing.
Sound judgement under pressure and confidence acting quickly within set procedures.
Fluent written and spoken English.
Available to work evening and overnight shifts on a rota basis.
Reliable home working setup with a stable internet connection and a quiet, private workspace.
Desirable
Experience with fraud platforms such as FICO Falcon, NICE Actimize, Featurespace, Feedzai or similar.
Experience working night shifts or out-of-hours rotas in a fraud or operations team.
Arabic language skills.
Exposure to GCC or Middle East retail banking.
Understanding of card scheme rules and chargeback processes.
A relevant certification, such as CFE or an ICA fraud qualification, or working towards one.
