Job DetailsKey Responsibilities:
Demonstrates a commitment to communicating, improving and adhering to safety policies in all work environments and areas. Assists in health and safety incident response as neededManage large volume of inbound and outbound callsMaintain professionalism and composure under stressful conditionsIdentify customer needs and be able to ask clarifying questionsUpsell value added products when applicable to customersBuild sustainable relationships with customers, both internal and externalProvide sales support to customersReceive orders and schedule them properlyGive pricing for COD customersRecord customer orders accurately into Command Data systemGuide and recommend products for specific applicationsWork very closely with other team members to ensure customer commitments can be achievedRecord all changes requested by customers accurately and promptly in Command and advise the dispatcher of such changes as soon as they have been recordedResponsible for order accuracy through attention to detail & timely correction to errorsOther duties as assignedKey Requirements: Strong phone skills -- verbal and active listeningProblem solving and analysis skillsTeam work: Supportive, collaborative and cooperativeDetail oriented with strong data entry skillsCustomer focus and adaptability to the caller. Maintain a professional demeanor with internal and external clients. Maintain a professional and calm attitude under stressful situationsAbility to multitask, set priorities and manage time effectivelyMust be able to work in a high stress and fast paced environmentKnowledge of market geographyAbility to learn quickly in a highly fluid environmentWillingness to Learn business specific computer programsEqual Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
