Bank Teller Assists customers with bank transactions in accordance with approved policies and procedures, balance transactions daily and provide excellent customer service.
Essential Functions:
Enter customers' transactions into computers to record transactions and issue computer-generated receipts.
Balance currency & coin, in cash drawers at ends of shifts, and calculate daily transactions using Vertex Teller Capture system, machines with a high level of accuracy.
Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.
Order a supply of cash to meet daily needs.
Transact deposit and check cashing business for customers according to bank policies and procedures.
Accurate utilization of the teller system and computer system.
Regular use of fax, copier, currency counter, changer, coin counter, scanner, currency dispenser and/or cash recycler, ATM, and telephone.
Explain, promote, and cross sell bank products and services.
Assist in balancing of the ATM.Accept loan payments.
Respond promptly to customer requests, problems and needs.
Handle customer transactions efficiently and accurately.
Adhere to written bank policies and procedures as directed.
Maintain good punctuality and attendance to work.
Strong communication skills. Ability to communicate with customers throughout the day.
Knowledge of federal and state laws and regulations, including a demonstrated adherence to all Bank Secrecy Act, Anti-Money Laundering and OFAC policies and procedures.
Completion of training annually addressing these topics.
Position Qualifications:
Accountability - Ability to accept responsibility and account for his/her actions.
Accuracy - Ability to perform work accurately and thoroughly.
Adaptability - Ability to adapt to change in the workplace.
Customer Oriented - Ability to take care of the customers' needs while following company procedures.
Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.
Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
Relationship Building - Ability to effectively build relationships with customers and co-workers.
Reliability - The trait of being dependable and trustworthy.
Responsible - Ability to be held accountable or answerable for one's conduct.
Skills & Abilities
Education: High School Graduate or General Education Degree (GED)
Experience:
Customer service experience required. Cash handling experience preferred. 10-Key. Typing. Computer Skills: Basic knowledge of Windows and Computers.
Physical Demands:- Stand FWalk FSit CManually Manipulate CReach Outward FReach Above Shoulder FClimb OCrawl OSquat or Kneel OBend OGrasp FSpeak FLift/Carry:10 lbs or less F11-20 lbs F21-50 lbs O51-100 lbs OOver 100 lbs NPush/Pull:12 lbs or less F13-25 lbs F26-40 lbs O41-100 lbs NOther Physical Requirements:
- Vision (Near, Distance, Peripheral, Depth)
- Sense of Sound - Must be able to hear customers and staff talk, hear alarms, etc.
Work Environment: An office environment in a controlled atmosphere building.
