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Customer Service Manager (Coffee & Pantry Account Relations) - San Diego, CA
Salary: $77,000 - $84,000 / year
Other Forms of Compensation: Yearly Bonus Opportunity & Co. Car
Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary.
Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry.
Come grow with us. We are Canteen.
Job Summary:
The Customer Service Manager (Coffee Services & Pantry) is responsible for delivering exceptional customer experience, driving client retention, and supporting the growth of existing accounts within a fast-paced Office Coffee Services environment. This role partners closely with the District Operations Manager to manage a portfolio of customer accounts.
The ideal candidate is customer-focused, highly organized, data-driven, and passionate about building long-term client relationships.
Key Responsibilities: Customer Relationship Management
Partner with the District Operations Manager to support and manage a portfolio of customer accounts.
Conduct customer retention calls and service follow-up meetings.
Visit customer locations to strengthen relationships, address concerns, and identify opportunities for service improvement.
Resolve escalated customer issues professionally and in a timely manner.
Maintain high levels of customer satisfaction and account retention.
Route Team Leadership & Operations Support
Lead, coach, and support a team of Route Delivery Drivers to ensure exceptional customer service, account retention, and operational excellence.
Conduct regular ride-alongs, performance reviews, and coaching sessions to promote safety, service quality, and professional development.
Monitor route efficiency, service execution, and customer feedback to identify trends and implement corrective actions when needed.
Account Growth & Business Development
Drive same-store sales growth through proactive customer engagement and product recommendations.
Identify opportunities to expand services, improve customer experience, and increase revenue within existing accounts.
Monitor customer activity, service trends, and business performance to support retention and growth strategies.
Reporting & Business Analysis
Utilize Excel and reporting tools to analyze customer, operational, and sales performance metrics.
Review trends, identify opportunities, and recommend actions to improve results.
Prepare customer insights, and performance reports to leadership.
Qualifications Preferred
5+ years of experience in Customer Service, Customer Success, Account Management, Client Retention, or coffee services background.
Bachelor's degree preferred; Associate degree or equivalent combination of education and experience considered.
Proven ability to build strong customer relationships and drive client retention.
Experience in resolving customer concerns and managing service-related issues.
Intermediate to advanced Microsoft Excel skills.
Strong verbal, written, presentation, and communication skills.
Valid driver's license and ability to travel locally to customer locations.
Preferred Qualifications:
Passion for coffee, hospitality, and delivering exceptional customer experiences.
Proven ability to identify account growth opportunities and increase revenue within existing customer relationships.
Canteen is a member of Compass Group USA
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Canteen maintains a drug-free workplace.
Associates at Canteen are offered many fantastic benefits.
Medical
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Paid Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Personal Leave
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
