Field Services Representative (Meters)

Salary Range: $17.68 - $28.43/Hour Salary Grade: 9 FLSA: Nonexempt

Essential Functions: The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned. Responds to requests for service and/or complaints regarding meter operations; investigates meter's operating condition; troubleshoots problems; calibrates meter if needed; and educates customers on program policies and procedures. Installs, cleans, maintains and replaces water meters; locates meters and marks meter location; utilizes maps, metal detectors, previous location markings, etc.; replaces defective parts such as couplings, washers, and meter boxes; repairs meters and leaks; and performs routine maintenance. Connects new and re-established water services; installs and connects water meters; disconnects delinquent accounts; and locks or pulls meters as needed; and leaves required notices for customers regarding meter problems, billing or other issues. Utilizes assigned vehicle to travel to and from service locations; utilizes GPS devices, map books, or personal knowledge to locate service addresses; maintains trip logs and other required documentation. Maintains and updates customer information in departmental computer systems; and enters data regarding inspections, repairs, customer complaints and requests, etc.

Minimum Qualifications: High school diploma or GED; two years of experience in meter reading, installation or maintenance; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. Specific License or Certification Required: Must possess and maintain a valid Georgia driver's license.