Customer Excellence Representative Tacori • REMOTE - but need to be located in Charlotte • Full-Time • $21.00 - $25.00/hour DOE • Tacori is a family-owned fine jewelry house, handcrafting engagement and fine jewelry in our California Design Studios since 1979. We're looking for a Customer Excellence Representative to join the team that is the daily voice of Tacori for retail partners nationwide - the person who turns a jewelry dream into a lasting memory, one order, one custom piece, one conversation at a time.
What You'll Do:
  • Own the client buying experience end to end: accurate quotes, order processing, and fast turnaround for retail partners across the country.
  • Bring custom and bridal designs to life, partnering with our design team from concept through final delivery.
  • Be a go-to resource for retail partners: sharing product knowledge, campaign updates, and sales tools that help them sell with confidence.
  • Coordinate point-of-sale materials and event logistics so our retail partners always have what they need to showcase Tacori beautifully.
  • Support the sales team with returns, inventory, and the everyday problem-solving that keeps things running smoothly. What You Bring
  • 2–4 years of experience in sales or customer service, ideally with a track record of hitting your numbers.
  • Strong math skills: you'll be building custom quotes regularly.
  • A self-starter who takes ownership and doesn't need to be micromanaged.
  • Genuine care for the people you work with, whether that's a client, a retail partner, or a teammate. Sound Like You? We'd love to hear from you - apply today and help us bring Tacori's next chapter to life.

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Level

Junior L3

Salary

$21.00 - $25.00/hour

Location

Charlotte, NC

Occupation

Customer Service Representatives

Industry

Jewelry Retailers

Posted

7 days ago

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