Description:
Lympha Press is hiring for a Regional Administrator for their office in Webster, MA!Join an award-winning, people-first organization! Lympha Press is a nationally recognized leader in home compression therapy and a 2026 Top Workplaces Industry Award winner, earning eight Culture Excellence awards recognizing its people-first workplace culture. The Lympha Press Regional Administrator is responsible for tracking and resolving all patient cases assigned to Therapy Coordinators in assigned regions.
Job Responsibilities:
Monitors processes to ensure timely acceptance of patient cases by Therapy Coordinator.
Ensures all necessary medical documentation for the patient case is received timely and accurately.
Assists with assigning and reassigning patient cases timely.
Reviews patient cases and performs follow up with Therapy Coordinator when cases show as outstanding or unscheduled.
Verifies Therapy Coordinator work hours and patient visits.
Provides approval for off cycle visits to the patient home on a case-by-case basis.
Assists with training and education regarding home visit protocols and equipment.
Collaborates with internal operations teams on order completions and necessary documentation.
Identifies, escalates, and communicates patient questions, concerns, or other needs to the patient relations team for follow up.
Maintains compliance with all appropriate regulatory requirements including HIPAA, non-disclosure and non-solicitation.
Travels as required to service territory needs.
Job Requirements:- Customer relationship and product education/training experience.2-5 years of experience successfully managing a small team required.
- Excellent written and verbal communication skills, Proven organizational and time management skills, Ability to effectively manage multiple tasks, Knowledgeable with technology, including but not limited to scheduling, travel and documentation applications and software.
- Self-motivated and self-disciplined; ability to effectively work independently and meet expectations of the role.
- Ability to work with multiple departments to collaboratively facilitate solutions.
- Prior administrative experience preferred but not required.
- Strong working knowledge of MS Office programs (Word, Excel, Outlook, Teams)DME experience preferred but not required.
- Bachelor's Degree preferred, but not required.
- Lympha Press: Our Mission & ValuesLympha Press is more than a company-we're a mission-driven community grounded in our core values of HOPE:Honoring the battles and hardships people face
- Optimizing every effort to seek solutions
- Putting people first
- Empowering everyone we interact with
- Compensations Range is $72,000 to $75,000!If the being a part of the Lympha Press team as a Therapy Coordinator Regional Administrator sounds like your next career move, apply today!#INDPE2023Pay Range$72,000.00 Annually to $75,000.00 Annually
