Account Manager - Long-Term Care Pharmacy

RESPONSIBILITIES: Build and maintain strong relationships with community partners, serving as a trusted resource and advocate. Drive partner satisfaction and retention through proactive communication, regular site visits, and ongoing relationship management. Support new community onboarding, operational transitions, and pharmacy service implementation. Collaborate with internal pharmacy operations teams to resolve service concerns and improve the partner experience. Provide general pharmacy-related support, including assistance with electronic Medication Administration Record (eMAR) systems. Conduct meetings and executive business reviews with community leadership to evaluate service performance and identify opportunities for improvement. Participate in community events, educational programs, and other relationship-building activities. Maintain accurate records of partner interactions, site visits, and service-related issues. QUALIFICATIONS2+ years of account management, client success, or relationship management experience, preferably in healthcare, long-term care pharmacy, or senior living. Bachelor's degree preferred; equivalent relevant experience will be considered. Strong communication, relationship-building, presentation, and problem-solving skills. Highly organized, detail-oriented, and comfortable managing multiple priorities independently. Proficiency with Microsoft Office applications and ability to learn pharmacy-related technology. Project management certification preferred; Certified Pharmacy Technician credential preferred for Illinois candidates. Valid driver's license, reliable transportation, and willingness to travel up to 75%, including overnight travel.