Public-Facing Court Operations RoleWe are seeking a detail-oriented and customer-focused professional to join our team in a public-facing court operations role. This position serves as a primary point of contact for individuals accessing court services and requires strong communication skills, professionalism, accuracy, confidentiality, and the ability to manage multiple priorities in a fast-paced environment. The successful candidate will provide exceptional customer service, maintain accurate court records, support courtroom operations, and assist individuals in navigating court-related processes while adhering to established policies, procedures, and confidentiality requirements. This position requires an individual who can effectively learn and apply court procedures, operational workflows, scheduling requirements, technology systems, and specialized software while maintaining a high level of accuracy and professionalism. HIRING HOURLY:$17.26 - $22.61
Why Join Us?- If you are someone who finds fulfillment in helping others and takes pride in the precision of your work, we want to hear from you.
- We value team members who bring a positive energy to the workplace and are eager to grow alongside our organization. OPEN UNTIL FILLED – APPLICATION REVIEW BEGINS IMMEDIATELYDuties and Responsibilities
- Public Engagement & Customer Service
- Serve as a primary point of contact for the public, providing professional, courteous, and timely assistance.
- Respond to questions and provide guidance regarding court procedures, processes, requirements, and available resources.
- Communicate information clearly and professionally while maintaining confidentiality and appropriate customer service standards.
- Assist individuals with navigating court-related processes and explain procedures in a manner that is understandable and helpful.
Case & Record Management:
Maintain accurate records, dockets, and documentation related to traffic, criminal, and civil court proceedings.
Perform data entry, record updates, document processing, and information retrieval using electronic systems. Review records and documents for accuracy, completeness, and compliance with established procedures.
Maintain confidentiality of court records, case information, and sensitive documentation.
Administrative & Court Support:
Process, organize, and maintain physical and electronic records.
Ensure documentation is filed accurately and timely within established systems. Support daily court operations through effective administrative coordination and record management.
Assist with scheduling-related activities and operational processes as needed.
Problem Resolution & Operational Support:
Assist individuals with routine questions and concerns while following established guidelines and procedures.
Handle challenging interactions professionally and appropriately.
Identify issues, determine appropriate next steps, and escalate matters when necessary.
Work Schedule
Requirements:
Primary schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m. Employees may be required to work occasional evenings, nights, weekends, or adjusted schedules based on operational needs, including courtroom schedules and business requirements.
Minimum Qualifications
Experience:
High School Diploma or GED required, 5+ years or more of professional experience utilizing the Microsoft Office Suite (Word, Excel, Outlook) and navigating Computer Management System (CMS) platforms
Professionalism: Proven track record of excellence in a professional, public-facing customer service environment
Technical Proficiency: Ability to quickly learn and adapt to specialized software used for legal record-keeping and docket management
Knowledge, Skills and Abilities:- Successful candidates should demonstrate: Attention to Detail
- Ability to accurately review, enter, and maintain official records, legal documents, and court-related information.
- Strong organizational skills with a commitment to accuracy, completeness, and timely processing of documentation.
- Ability to identify discrepancies and ensure records are maintained according to established procedures.
Technology Skills:
Proficiency with typing, keyboarding, and standard computer applications.
Ability to learn and effectively utilize specialized software systems, electronic record platforms, and court-related technology.
Ability to utilize Microsoft Office applications and other technology tools to support daily operations. Ability to navigate multiple computer systems while maintaining accuracy and efficiency.
Communication Skills:
Ability to explain procedures, processes, and requirements clearly to individuals with varying levels of understanding.
Ability to communicate professionally and effectively with the public, coworkers, court personnel, and other stakeholders.
Ability to maintain professionalism during difficult or sensitive interactions.
Adaptability:
Ability to learn and adapt to court procedures, operational workflows, scheduling requirements, technology systems, and changing priorities in a fast-paced environment. Ability to adjust to evolving operational needs while maintaining accuracy, professionalism, and service standards. Demonstrates the ability to learn new processes, procedures, and systems effectively.
Professionalism & Confidentiality:
Ability to maintain composure and professionalism in a public service environment. Ability to exercise discretion when handling confidential or sensitive information.
Ability to follow established policies, procedures, and legal requirements.
Demonstrates reliability, accountability, and sound judgment.
Teamwork & Independence:
Ability to work collaboratively with others while managing assigned responsibilities independently.
Ability to prioritize tasks and meet deadlines with limited supervision.
Demonstrates a commitment to supporting team goals and efficient court operations.
Benefits:- Charleston County offers competitive pay and a comprehensive benefits package to its employees, including but not limited to: Health, Dental, Vision and Life InsuranceOptional Life and Disability InsuranceOptional Medical and Dependent Care Spending Accounts
- Annual and Sick Leave
- Fourteen (14) recognized Holidays
- South Carolina Retirement System (SCRS) State Retirement PlanPolice Officers Retirement System (PORS - as applicable)
- Optional Deferred Compensation Program
- Longevity and Merit Pay Increases
- Leadership, Professional and Skill Development Training
- Employee Assistance Program
- Employee Well-being Program
