Warehouse Customer Service
lineage logisticsBaltimore, MD
$15.72 - $26.59
APPLY (opens in a new tab)Warehouse Customer Service
General Warehousing and StorageGeneral Line Grocery Merchant WholesalersTelemarketing Bureaus and Other Contact Centers
Customer Care Representative Lineage is hiring a Customer Care Representative to provide exceptional customer service while supporting warehouse operations. In this role, you will manage customer inquiries, process orders, track product availability, and coordinate with drivers and the warehouse team to ensure smooth inbound and outbound
Duties And Responsibilities:
- Serve as the first point of contact for customers to resolve questions, concerns, or issues promptly
- Invoice and verify accounts accurately and in a timely manner
- Verify inbound receipts for accuracy and report discrepancies
- Develop and maintain professional customer relationships
- Generate customer reports as requested (weekly, monthly, or specialized reports)
- Check in truck drivers, verify shipping documents, and schedule delivery/pickup appointments
- Coordinate with warehouse team to ensure product availability and timely processing of orders
- Collaborate with Operations on special client requests, expediting when necessary
- Maintain and file documentation in an organized and comprehensive manner
- Additional Duties And Responsibilities
- Partner with Inventory and Operations to research inventory discrepancies and misplacements
Minimum Requirements:
- (Knowledge, Skills, Abilities)
- High School diploma or GED (may vary by facility)
- Excellent verbal and written communication skills; English proficiency may be required
- Strong organizational skills with the ability to multi-task and prioritize workload
- Proficient in Microsoft Office Suite and basic computer systems
- Ability to lift up to 20 lbs. (weight may vary depending on facility)
Pay Range:
$15.72 - $26.59 Why Lineage? This is an excellent position to begin your career path within Lineage! Success in this role enables greater responsibilities and promotions! A career at Lineage starts with learning about our business and how each team member plays a part each and every day to satisfy our customers' requirements. Beyond that, you'll help us grow and learn on our journey to be the very best employer in our industry. We'll ask you for your opinion and ensure we do our part to keep you developing and engaged as we grow our business. Working at Lineage is energizing and enjoyable. We value respect and care about our team members. Lineage provides safe, stable, reliable work environments, medical, dental, and basic life and disability insurance benefits, 401k retirement plan, paid time off, annual bonus eligibility, and a minimum of 7 holidays throughout the calendar year.
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Level
Junior L3
Salary
$15.72 - $26.59
Location
Baltimore, MD
Occupation
Customer Service Representatives
Industry
General Warehousing and Storage
Posted
3 days ago