Looking for someone who resides in Kentucky, Ohio, or Indiana. The Client Success Manager is a data-driven client-facing member of the Account Management team. This individual prioritizes the client and member experience while developing and executing revenue growth plans through engagement.
Job Responsibilities:- Partners with Associate Principal or Senior Client Success Manager to leverage Account Management systems and dashboards to proactively identify opportunities to impact team revenue goals
- Consults with client on planning, execution and analysis of tailored engagement strategies and tactics
- Develops and executes against path to achieving/exceeding revenue targets as related to member engagement
- Completes client discovery and expectation setting around engagement activities ● Leads client engagement initiatives
- Partners with clients to develop and execute onsite and virtual events to increase engagement
- Partners with Marketing to design events and experiences that drive account activations and users
- Responsible for supporting new account implementation
- Manages a cadence of proactively scheduled client interactions
- Leverages internal data sources to draft client facing materials
- Partners with Associate Principal and Senior Client Success Manager to work cross functionally to respond to urgent client requests
- Partner and collaborate with Medical Group, Clinical Operations, Technology, Data Science & Analytics, Marketing, Product on engagement efforts
- Provides support across the Account Management team to manage internal projects and revenue reporting
- Performs other duties as assigned
Required Qualifications:
3+ years of client success, marketing and member experience Bachelor’s degree in a relevant discipline
Preferred Qualifications:- Experience in consumer health technology, ideal
- Exceptional communication skills that are conducive to driving outcomes with clients
- Ability to build internal and external relationships, partnerships, business development
- Demonstrated ability to work cross functionally and build relationships
- Outstanding creative thinking and problem-solving skills
Exceptional organization and project management skills with ability to work collaboratively and independently.
Self-starter and detail-oriented, ability to multi-task in a fast-paced environment with frequently shifting priorities.
Physical Job Requirements Up to 50% travel
May require standing, walking and sitting for extended amounts of time.
Occasionally lift and carry items weighing up to 50 lbs.
Manual and finger dexterity and hand-eye coordination
Includes full range of body motion including.
Requires corrected vision, hearing and speech within normal ranges. Must be able to effectively communicate with team members.
