Remote SaaS Customer Success Manager - SMB Growth & Retention

Leap Tools is a remote-first company seeking a Customer Success Manager to manage post-onboarding life cycle for a book of SMB customers and drive health, retention, and expansion. You will partner with product, sales, and leadership to deliver best-in-class experiences and maintain precise records in our CS software. You will actively engage with customers to understand priorities and promote the Roomvo Platform, while acting as their advocate within the organization.