Front End Manager (FEM) The Front End Manager (FEM) reporting to the Store Manager/CO-ASM is directly responsible for all aspects of the front end including POS Registers/cashiers, Service Desk/associates and layaway, Cash Office Functions, Front end cleanliness, organization and detailed standards. The FEM is responsible for Scheduling the front end to the needs of the business without overspending the budgeted payroll hours, line control efficiencies to ensure a fast and friendly check out experience for our customers and all filling and maintenance areas of the front end. The FEM also has complete responsibility to ensure Cash Management accountability through all team members that are scheduled to work the front end. All reports are reviewed daily in detail and any issues are immediately brought to the attention of the Store Manager and Loss Prevention. The FEM is also accountable for ensuring all company policies and procedures are followed, understood and executed by all team members, improving the front end efficiencies by hiring High Energy team members with the right skill set and attitude, handling all customer issues to ensure our customers have the best shopping experience.
Principle Duties and Responsibilities:- Partners with the admin and store manager in hiring "A" team members to work at the front end
- Working with the store manager to Schedule to the needs of the business without overspending to the budget
- Completely responsible for a "Fast and Friendly" check out experience, no more than 3 people in a line
- Maintains constant visibility in the front end and monitors all cashiers performance
- Reviews all reports daily/weekly and elevates any issues immediately to the Store Manager and Loss Prevention
- Performs random cashier audits up to twice per day
- Evaluates, counsels and disciplines personnel based on performance in partnership with the Store Manager
- Conducts morning "JUICE" meetings reviewing: Sales results, importance of line control and a fast and friendly checkout experience, cash management responsibilities and any other issue pertaining to the front end
- Ensures flawless execution of all Company Initiatives to include: "A" Teams, Line Control, Fast and Friendly Checkout, High Energy team members, Cash Management, Any other company initiatives
- Ensure outstanding customer service by verifying all team members greet, assist and thank customers in a positive approachable manner. Present a positive image towards all team members, customers and the community
Communicates policies, procedures, advertising and all pertinent information to the staff.
Audits operational controls to ensure all policies are adhered toEnsure proper dress code and name tag standards are maintained by all team members
Elevate all repair and maintenance issues of the front end equipment immediately to the store manager and IT support
Position Requirements:
Ability to work varied hours/days, including nights, weekends and holidays to meet the needs of the business. Ability to communicate effectively as it relates to speaking with customers and team members all Forman Mills written policy and procedures, training materials, directives and any other materials Forman Mills produces. Ability to perform basic math functions in order to operate the register, make change and conduct inventory. May be required to lift up to 40 lbs and on occasions up to 70 lbs from floor level with adequate fitness level to meet the demands of frequent walking, standing, stooping, kneeling, climbing, pushing and repetitive lifting with or without reasonable accommodation.
Minimum Requirements: Must be 18 years or older
Education: High School Diploma or Equivalent
Experience:
Minimum of 1-2 years of experience managing a front end team in a high volume fast paced retail environment High Energy, Hands on Leader Excellent People Skills Computer Skill required
