L3, Production Support (Senior) Technical Skills 5+ years of application production support experience. Strong troubleshooting experience supporting Java/Spring Boot microservices. Experience supporting Angular and/or React applications. Strong knowledge of REST APIs and distributed systems architecture. Experience with: Oracle PostgreSQLMongoDBHands-on experience with OpenShift, Kubernetes, Docker, or ECS containers. Strong Linux administration and shell scripting skills. Experience using Grafana and enterprise monitoring platforms. Knowledge of CI/CD pipelines and DevOps practices. Familiarity with Service Now incident, problem, and change management processes.
Preferred Skills:
Cloud platform experience (AWS, Azure, GCP).Knowledge of Kafka, event-driven architectures, and API management.
Experience with application performance tuning and capacity planning.
ITIL Foundation certification.
Experience supporting financial services or large enterprise environments.
Key Competencies:
Advanced problem-solving and analytical skills.
Strong ownership and accountability.
Excellent communication and stakeholder management skills.
Ability to perform effectively during high-pressure production incidents.
Strong collaboration across development, infrastructure, and business teams.
Continuous improvement mindset.
