Job Title Responsible for furnishing Representatives in the Player Services department with money; accurately reconciling main bank inventory; verifying all money drops and deposits. A significant level of trust and diplomacy is required, in addition to normal courtesy and tact.
Essential Duties and Responsibilities: Include, but are not limited to the following:
- Creates and supports a work environment/culture focused on building high-trust relationships by extending support and respect to all
- Assists various departments in counting gratuities.
- Verifies all money drops and deposits money into appropriate accounts.
- Reconciles Players Services Representative banks accurately.
- Maintains various records of Main Bank activities.
- Maintains the accuracy of the vault inventory during ALL shifts.
- Pulls and counts mutilated money; preparing it to be returned to the bank.
- Ensures proper fills and reconciliation for ATM's, Kiosks and Recycler.
- Held accountable, to a high degree, for the accuracy, confidentiality, and thoroughness of departmental records and reports.
- Complies with Title 31 requirements and other internal control standards.
- Prepares reports as requested.
- Seeks efficiency in the Player Services department without undermining the rules/regulations.
- Demonstrate effective computer literacy skills with Microsoft programs and database systems.
- Verifies all money drops, transfers and deposits money into appropriate gaming accounts.
- Prepares banks for slots, promotions and other departments as needed.
- Pays out large jackpots.
- Facilitates the flow of information, by attending regularly scheduled departmental meetings.
- Held accountable, to a high degree, for the accuracy and thoroughness of departmental records and reports.
- Responsible for maintaining a consistent, regular attendance record.
- Ensures strict adherence to policies, procedures and Internal Controls
- Helps clean and sanitize work area as directed.
- Other duties as assigned by Supervisor or Manager.
Qualifications:
High School Diploma or GED required. Some college preferred. At least two years of experience in a Player's Club or Cage operation. Must be able to read, write, and verbally communicate fluently in English.
Knowledge and Skills:- Experience and/or Education
- Equivalent to a high school education with one (1) year to three (3) years of similar or related experience.
- Must be able to comply with all state gaming regulations, which may include obtaining a license.
- Must be able to read, write, and verbally communicate fluently in English.
- Excellent verbal and written communication skills
- Physical Demands / Work Environment
- The physical demands and work environment described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The Team Member is required to lift up to 50 pounds and involves periods of sitting, standing, walking
- The Team Member is regularly exposed to risk of radiation (from computers), as a great deal of the workday is spent working on spreadsheets or inputting data into the computer system.
- The noise level in the work environment is usually moderate.
- The Team Member is exposed to second-hand cigarette smoke.
- Levels of interaction:
- Face-to-face / in person: High level of interaction with other Team Members, low with guests and vendors.
- Telephone interaction: High level of interaction with Team Members, low interaction with vendors and guests.
