Community Support Coordinator It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. The Community Support Coordinator drives the 40-foot Mobile Clinic to and from designated areas, sets up the clinic for service, maintains the unit, provides patient intake/registration, and serves as a support liaison to the community. This role will focus on prioritizing patient experience. The coordinator also provides non-clinical support to clinicians as needed. The coordinator must display excellent customer service by identifying and exceeding the needs of staff, patients, and community partners.
Responsibilities:
Must be able to safely operate and drive a 40-foot vehicle to and from designated areas, complying with all motor vehicle codes and regulations.
Must become familiar with vehicle operations - setting-up, operating, and preparing mobile clinic for use at designated sites.
Fuels vehicle, fills water tanks, and wash as needed.
Assists in maintaining the mobile clinic vehicle by overseeing preventative maintenance functions, including performing daily/weekly/monthly vehicle checks for damage, equipment failures, and safety issues.
Coordinates repairs and maintenance with local mobile vehicle service centers.
Performs physical labor related to the vehicle.
Prepares the mobile clinic to receive patients and visitors.
Provides patient intake/registration and provide outreach and engagement to people in the communities where the mobile clinic is providing services.
Assist with patient referrals and patient follow-up calls.
Provide non-clinical support as needed to clinicians.
Supervises use of mobile clinic at health fairs and other community events during evenings and weekends, as assigned.
Displays a respectful, non-judgmental, and compassionate manner with patients and staff at all times.
Demonstrates excellent customer service by identifying and exceeding needs of staff, patients, and community partners.
Serves as on-site liaison to contacts at locations where the mobile clinic provides services.
Provides a warm, friendly, and welcoming environment to patients and the community.
Responsible for food distribution and tracking including submitting EFAP Reports to the Food Bank for Monterey County.
Provide additional information regarding free relatable resources while engaging with the community.
Recommend opportunities to improve the patient experience.
Document patient testimonials through pictures, video, statements. Ensure that the release forms are understood and signed.
Serves as a professional representative of SVH.Attends regularly scheduled staff meetings.
Adheres to all HIPPA regulations.
Performs other duties as assigned.
Must be available to work occasional weekends based on departmental needs
Education: High School Diploma or GED required.
Licensure:
Current California Driver's License required. Current BLS/Healthcare Provider status as per American Heart Association standards required. New hires/transfers have six (6) months to obtain.
Experience: Two (2) years' experience in driving large vehicles required.
Language:
Bilingual English/Spanish required.
Essential Technical/Motor Skills: This position requires physical and communication skills.
Interpersonal Skills: Ability to build strong community relationships.
Pay Range:
The hourly rate for this position is $38.17 - $47.71. The range displayed on this job posting reflects the target for new hire salaries for this position.
Union:
Non-Affiliated Work Shift: Variable FTE: 0.0 Scheduled Hours: 0If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
