Corporate Returns Coordinator

Overview: Salary Range $24.00 - $30.00 Hourly Position Type Full Time

Description: Corporate Returns Coordinator$24.00-30.00 per hour Are you highly organized, detail-oriented, and skilled at managing multiple priorities? J.H. Larson Company is seeking a motivated Corporate Returns Coordinator to support the product return process across our organization. This role plays a critical part in coordinating vendor returns, tracking credits and resolutions, maintaining accurate records, and collaborating with branches, vendors, and internal teams to ensure timely and efficient outcomes. We value dependable, proactive team members who excel at problem-solving, communication, and follow-through. If you thrive in a fast-paced environment and enjoy driving processes to completion while delivering exceptional service, we'd love to meet you. J.H. Larson Company is an independent distributor of Electrical, Plumbing, and HVAC products with 8 locations in Minnesota, Wisconsin and South Dakota and 3 showroom locations. We remain dedicated to our employees, customers and vendors, and are positioned to move into the future as a family owned and operated business. We're proudly celebrating our 95th anniversary this year! We have a great opportunity to join our team at our Corporate branch in Plymouth, MN as a Corporate Returns Coordinator. The Corporate Returns Coordinator supports branch and warehouse operations by coordinating customer and vendor returns, return authorizations (RMAs), defective product claims, credits, and related documentation. This role helps ensure returns are processed accurately and timely to support customer satisfaction, inventory accuracy, vendor credit recovery, and expense reconciliation. The Corporate Returns Coordinator serves as a key contact for branches, vendors, customers, and internal teams, maintaining organized records and tracking returns through final resolution.

Responsibilities Include: Manage claims, return goods queues, vendor return processes, and customer return follow-up by reviewing open, closed, defective, over shipped, and review-status items and driving each item toward timely resolution. Coordinate return authorizations, return purchase orders, credit memos, vendor communications, customer refund support, and inventory adjustments while maintaining accurate records in ERP, WMS, spreadsheets, and shared documentation tools. Process or follow up on RMAs, RPOs, vendor credits, defective items, damaged goods, overstock, slow-moving inventory, and customer return issues. Review branch or vendor return windows to ensure qualifying products are returned before credits, RMAs, or stock rotation opportunities are missed. Validate transfer needs before creating or approving movement between branches to avoid unnecessary transfers and protect normal branch demand. Monitor aging returns and unresolved items to prevent missed return windows, delayed customer credits, write-offs, and avoidable inventory shrink. Partner with inventory, purchasing, and branch teams to improve return processes, support consistent, safe execution across locations, and assist with return-related projects and administrative tasks. Inspect, verify, and document returned product condition, quantity, eligibility, vendor policy requirements, and stocking status to determine whether items should be returned to the vendor, credited, recycled, discounted, or returned to stock. Maintain return logs, branch tracking sheets, supporting documentation, credit records, and follow-up notes to ensure visibility, audit readiness, and accurate recovery of vendor credits. Support customer satisfaction by providing timely communication, tracking return issues through resolution, maintaining accurate documentation, and escalating unresolved or time-sensitive concerns as needed.

Education: High School Diploma or GEDExperience and/or Training: 1 year of experience working in a team environment. Experience with returns, inventory, warehouse operations, purchasing support, customer service, or administrative coordination. Ability to manage multiple tasks, prioritize deadlines, and follow through on time-sensitive return items. Strong verbal and written communication skills for interacting with internal teams, vendors, and customers. Strong attention to detail, accuracy, organization, consistency, and follow-up. Basic math and reading skills for reviewing quantities, item numbers, product details, credits, and documentation. Computer experience with Microsoft Outlook, Word, and Excel required. ERP or warehouse management system experience preferred; Eclipse experience helpful. Ability to occasionally drive to branch and other locations (up to 10%)Licenses/Certificates: Valid US Driver's license and reliable transportation Clean driving record We are committed to providing salary ranges for open positions. Please note that the specific compensation for this role will be determined based on your experience, qualifications, location, and internal equity considerations.