Description:
Bay Area Retina Associates is a group practice of highly experienced ophthalmologists specializing in cutting edge retinal treatments who are dedicated to providing exceptional eye care to our patients. BARA has 11 convenient locations in the Bay Area and has been in the industry for 35 years. Our mission is to be the premier retinal provider, for our communities, by providing high-quality state of the art medical and surgical care to our patients. Under supervision of the Operations Manager, the Valeda Technician supports provider-directed Valeda photo biomodulation treatment services, patient preparation, treatment scheduling, documentation, and daily clinic flow. This position works closely with physicians, patients, clinical staff, and authorization teams to coordinate safe, efficient treatment visits. The Valeda Technician also supports ophthalmic testing and front desk operations as assigned.
Task Description:
Coordinate and schedule Valeda treatment visits according to physician orders and established practice protocols.
Confirm treatment orders, patient eligibility, required insurance authorizations, and financial clearance before appointments.
Prepare patient charts, prior imaging, clinical documentation, and required testing for Valeda visits.
Identify patients using two identifiers; explain visit workflow and reinforce provider-approved treatment expectations.
Obtain and update patient history, medications, chief complaint, and pertinent information in the EMR.Perform visual acuity testing, OCT imaging, and other assigned ophthalmic testing; dilate eyes when ordered and authorized.
Prepare the Valeda treatment area and equipment; complete prescribed startup checks, cleaning, and maintenance logs.
Assist with or administer Valeda treatments only as permitted by practice policy, documented training, device instructions, and provider direction.
Confirm required treatment parameters and follow established device safety and infection-control procedures; promptly escalate concerns.
Monitor patient comfort during visits; report symptoms, adverse reactions, or treatment interruptions immediately to clinical leadership.
Document treatment dates, session completion, relevant observations, and any exceptions accurately in the EMR.Coordinate ongoing treatment series, rescheduling, follow-up visits, and communication with the care team.
Communicate with physicians, Practice Leads, technicians, and preauthorization teams to support continuity of care.
Open and close assigned rooms, disinfect equipment, restock supplies, and report equipment issues promptly.
Support patient check-in/check-out, phone calls, appointment scheduling, insurance verification, and copay collection as assigned.
Maintain HIPAA and OSHA compliance, follow emergency protocols, and protect patient privacy.
Meet department quality, productivity, and patient-service standards; assist with other duties as assigned.
Other Responsibilities: Other duties as assigned by supervisor, Director of Operations, or physician.
Requirements:- Excellent patient relations. Ability to handle multiple tasks simultaneously. Excellent communication.
- One year of past medical clinic experience preferred but not required
- Education Required or Equivalent:
- Minimum high school diploma. College degree or continuing education courses desirable.
- Physical Standards, including lifting and pushing requirements:
Must be able to remain in a stationary position for 50% of scheduled shift or more, be able to frequently move about the office to direct patients, access office supplies, and equipment, and be able to lift up to 50 pounds. Must be able to communicate with patients to convey necessary medical and financial information and document accurately in EMR and practice management system.
Travel requirements:
Travel between 3 home offices, Walnut Creek, Antioch, and Pleasanton Periodic travel to other clinic locations as needed.
Benefits:- Medical, Dental, Vision and Life InsuranceEAP Program
- Retirement Plan with employer contributions
- Rich PTO Plan
- Holiday and Birthday Pay
