We are currently looking for a Reservation Agent who will be the first point of contact for guests booking their stay. You'll be responsible for managing reservations efficiently, accurately, and with that signature Hard Rock attitude - friendly, energetic, and service-focused.
Job Role:
Handle all guest reservation inquiries via phone, email, and booking platforms
Enter, update, and manage bookings in the property management system
Upsell rooms, packages, and hotel experiences where applicable
Provide accurate information on rates, availability, services, and promotions
Coordinate closely with Front Office and Revenue teams to ensure seamless operations
Maintain clear and professional communication with all guests
Assist in managing online reservation systems and OTA communications
Follow all reservation procedures and data privacy standards
Requirements:
Previous experience in reservations or front office is a strong asset
Applicants must be in Malta or hold a European passport
Excellent telephone etiquette and communication skills
Organised, accurate, and customer-focused
Familiarity with PMS/CRS software is a plus
Fluent in English; additional languages are an advantage
Able to work flexible hours, including weekends and holidays
Professional, energetic, and ready to deliver top-tier guest serviceREADY TO BE THE VOICE BEHIND THE EXPERIENCE?Press the APPLY button and help us set the stage for unforgettable stays at Hard Rock Hotel Malta.
