Field Service Technician

Location: Boise or Twin Falls, ID

Reports to: Field Service Manager

The Company: Hitachi Global Air Power At Hitachi Air Centers, you'll join a team of passionate professionals who are focused on delivering value, building lasting partnerships, and creating an outstanding customer experience. Every role contributes to our shared goal of helping our customers succeed. Join us and be part of a team that makes a difference every day through service, expertise, and a commitment to excellence. Our team is dedicated to helping customers maximize productivity, improve reliability, and keep their operations running efficiently. Through expert service, technical knowledge, parts support, and customized system solutions, we serve as trusted partners to businesses across a wide range of industries. What sets us apart is our commitment to customer relationships. We don't just support equipment we support the people and businesses that depend on it. Our teams work closely with customers to understand their unique needs, solve challenges, and deliver responsive, reliable service when it matters most. At Hitachi Air Centers, our mission is summarized in these three basic statements: Provide consultive design and equipment selection support to ensure our customers’ systems are reliable and efficient Provide best in class field service and customer service support to those who rely on us every day to keep production up and running Provide the above at a competitive price Summary of the position: Provides maintenance and technical support for Sullair products at customer field locations. Considered an expert on all Sullair rotary products and accessories. Must have broad knowledge and experience on competitive rotary products. Installs new products or enhances existing ones; may provide training and best practices for on-site customer personnel. Identifies and troubleshoots all possible malfunctions and conducts or schedules repairs. Prepare detailed service reports to document service visits, issues and troubleshooting actions. Logs and tracks maintenance activities. Work with various departments at Hitachi Global Air Power to address concerns from the field to drive issues to a timely closure. Document service visits and generate reports with action items. Support the Sullair Training Department for customers, distributors, and employees. This position will report directly to the Field Service Manager.

Education: High School Diploma or equivalent (Related industry experience may be considered in lieu of education requirements) Associate degree a plus Technical Trade School a plus Training Requirements The following training must be completed within 6-9 months of the hire date to satisfy the Field Service Technician tier within the HAC Technician Advancement Program. Sullair “Certified Technician”OnlineOil Flooded Basics Stationary Controllers Introduction to Control SystemOil Sampling Introduction to electrical basics In PersonOil Flooded stationary Electrical fundamentals SullairOnlinePiping / instrumentation diagrams Introduction to VSDCommunication and sequencing In Person Microprocessor and controls Variable speed drives Refrigeration / EPA certified Compressed air challenge – Level 1Professional experience: 2-3 years of air compressor commissioning and maintenance experience Experience with rotary screw Oil Free Compressors a plus Demonstrated success in technical aptitudes of compressed air systems Experience with industrial product manufacturing and processes Strong verbal and written communication skills Must be able to engage and communicate effectively with all levels of the organization Strong grasp of Microsoft office required Ability to read and understand schematics Ability to work independently or on a team Key behaviors: On time to all meetings / appointments / and scheduled engagements Disciplined and reliable work habits Dedicated to completion of responsibilities and work safety Willing to accept responsibilities within a team environment

Direct reports: N/AThe successful candidate is responsible for complying with Hitachi’s Code of Ethics and related policies. In performing the job, the incumbent shall take all steps necessary to comply with our safety rules and requirements and must actively support the organization's efforts to meet and exceed its goals of creating and maintaining a safe workplace. This description is to serve as a guide. It is intended to be flexible and will continue to evolve over time with business needs and demands and may be updated periodically and at the Company's discretion. Hitachi Global Air Power is an equal opportunity employer and will not discriminate based on race, religion, color, age, gender, sexual orientation, national origin, genetic information, veteran status, physical or mental disability, or other protected categories under applicable law, whether in recruitment, employment, promotion, transfer, compensation, or other conditions of employment.