Senior Manager, Franchise Accounts Receivable

Job Summary: The Senior Manager, Franchise Accounts Receivable will oversee Pinch A Penny's franchise receivables, royalties, franchisee loans, and Sun Wholesale receivables, ensuring accurate billing, collections, reconciliation, and reporting. This role will partner with Franchise Operations, Sun Wholesale, and the enterprise accounting team to resolve account issues and bring overdue balances current.

Responsibilities: Receivables and Royalty Administration Manages franchise and Sun Wholesale billing and collections, including royalties, advertising contributions, technology fees, product purchases, and other charges. Verifies timely sales reporting and accurate royalty calculations, rates, credits, and adjustments. Maintains account records, payment terms, and approved arrangements, including changes related to openings, transfers, renewals, and closures. Coordinates payment application, reconciliations, and month-end close with the enterprise accounting team. Collections and Operations Partnership Reviews aging and alert the Director of Franchise Operations, assigned Franchise Business Partners, and Sun Wholesale leadership to accounts requiring attention. Coordinates franchisee outreach and approved payment plans to bring accounts current, tracking commitments, follow-up responsibilities, and progress. Resolves billing questions and disputes with franchisees, Sun Wholesale, and the enterprise accounting team. Escalates missed commitments, unresolved delinquencies, and signs of financial distress to Finance, Operations, and Legal. Franchisee Loan Administration Supports loan origination and issuance, documenting initial invoices, charges, and adjustments to establish opening balances. Maintains loan terms, balances, and payment schedules. Coordinate approved funding, payoffs, and modifications with Finance and Legal. Oversees loan billing, collections, and payment application, coordinating reconciliations with the enterprise accounting team. Monitors delinquencies, maturities, and agreement obligations. Partner with Operations on overdue payments and approved repayment plans. Reporting, Controls, and Process Improvement Provides weekly collections updates and monthly royalty, receivables, and loan reporting, highlighting overdue accounts and required actions. Tracks billing accuracy, collection performance, and account resolution. Maintains procedures and controls, supporting the enterprise accounting team with audits, collectability assessments, and reserve recommendations. Partners with IT, Finance, and enterprise accounting to improve systems, automate processes, and strengthen reporting.

Requirements: Bachelor's degree in Accounting, Finance, Business Administration, or equivalent relevant experience. Five or more years of experience in receivables, collections, or related accounting functions, including supervisory or team leadership experience. Experience administering loans or notes receivable, including interest calculations, payment schedules, and delinquency tracking. Franchise, wholesale, or multi-location experience preferred, including royalty reporting and contractual billing. Experience using ERP systems and partnering with operations and accounting teams to improve collections and processes. Clear communication and sound interpersonal judgment in resolving sensitive issues. Ability to coordinate teams, meet deadlines, protect confidential information, and maintain consistent accountability. Looking to work for the best in the industry? Since opening its first store in 1975, Pinch A Penny, A POOLCORP Company, has become the largest franchised retail pool, patio and spa company. This first store evolved into a full-time, full-service retail pool supply store offering everything needed to operate and enjoy a swimming pool or spa. With our rapid growth we have been able to hire over 300 employees from Marketing directors, sales associates to machine operators and maintenance mechanics. We are proud to serve our community and be an employer of choice. We believe in recognizing our employees for their hard work and encourage work-life balance. Why join PINCH A PENNY? Pinch A Penny, a POOLCORP Company is the premier destination for all your swimming pool and backyard needs. With over 300 stores and expanding, we are the nation's largest swimming pool retail, service, and repair franchise. Our relentless dedication to excellence drives us to bring people together through the joy of pools, spas, and the backyard experience. Join us on this exciting journey as we continue to grow, innovate, and set new standards in the swimming pool industry. Bilingual, Military, Military Spouses and Veteran applicants are strongly encouraged to apply! We understand the uniqueness of hiring military personnel and veterans and will support him/her in the time of duty or with the transition into new civilian professions. All offers to external candidates for employment are contingent upon the successful completion of pre-employment drug testing and background verifications before employment is finalized. POOLCORP, including all its subsidiaries, is a drug-free company and Equal Opportunity Employer By Choice. The Company understands, respects, and values diversity unique styles, experiences, identities, ideas, and opinions while striving to be inclusive of all people. This commitment is critical to our success as a global company as we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. Hiring and promotional decisions are based solely on the qualifications required for the job to be filled.