Customer Service Manager

Department: Customer Service

Reporting To: CMO

Employment Type: Full Time / In-Office M-FLocation: Onsite - Strasburg, PA

About Us: At Beuta, we're reimagining the garden edging industry with products designed for easy installation - cutting the time and effort of traditional methods in half. But what really sets us apart is pride: pride in the quality of everything we make, pride in the work we do every day, and pride in how we serve our customers. With a growing product catalog and expanding customer base, we need more help. We don't just want to meet expectations, we want to delight the people who trust us to help them create the home of their dreams. We want them to talk just as much about the people who served them as they do the product they love. If you take joy in doing things right and making someone's day, you'll fit right in.

About the role: As our Customer Service Manager, you're the voice of Beuta and the standard-setter for how we treat every person who calls. This isn't a sit-back-and-supervise role. You'll know our products inside and out - how they install, how they ship, and how they solve problems traditional edging can't. You'll use that expertise to turn calls into confidence, and confidence into sales where the opportunity exists. Whether a customer needs help tracking a shipment, troubleshooting an installation, or figuring out which product fits their project, you'll own the outcome. You'll relentlessly pursue the balance every great service team has to strike: keeping our cost to serve lean, while never cutting the corner that delights a customer. Most importantly, you'll multiply yourself by developing your team so that your product knowledge, sales instincts, and service standards become theirs.