Job Description:
Join Our Team as a Director of Claims at Amwins Self-Funded! The Director of Claims reports directly to the Vice President of Claims and is responsible for providing operational and strategic leadership to the Amwins Self-Funded Claims Department. This role drives service excellence, staff development, and continuous improvement across assigned Claims divisions. This is an in-office position with the option to work from home up to two days per week after an initial training period. Why Choose Amwins? At Amwins, we value our team members and offer a range of benefits to enhance your work experience: Flexibility: Lead in a hybrid environment that supports strategic focus, collaboration, and the flexibility needed to support balance. Comprehensive Rewards: Receive a competitive benefits package from day one, including generous Paid Time Off (PTO), paid holidays, and programs designed to support your well-being and long-term success. Continuous Leadership Growth: Advance your expertise in a collaborative, education-focused environment that values innovation, knowledge sharing, and leadership development. Performance-Based Incentives: Participate in an annual bonus program that recognizes leadership impact, achievement of key business objectives, and contributions to the company's continued success. Learn more about us at amwins.com/benefits.
Responsibilities:
Client & Partner Engagement: Drive exceptional client service and service-level agreement performance while strengthening relationships with internal teams, senior leadership, carriers, brokers, consultants, and administrators. Represent Claims in key forums with clear, actionable updates on performance, initiatives, and industry trends, as requested.
Strategic & Operational Leadership: Partner with senior leadership to set priorities, performance targets, and strategies that advance growth, profitability, service quality, and scalable claims operations. Execute process, policy, and technology improvements that strengthen consistency across the department.
People Leadership & Development: Lead, coach, and develop Claims Managers, Claims Leads, and Analysts to build capability, strengthen performance, and support career growth. Oversee training, performance management, talent decisions, and QA alignment to ensure effective execution.
Operational Oversight & Performance Management: Oversee assigned Claims teams to ensure productivity, quality, inventory, staffing, and service performance meet expectations. Use metrics, reporting, and workload insights to improve efficiency, accuracy, compliance, and client satisfaction.
Subject Matter Expertise (SME) & Department Representation: Serve as a trusted SME on complex claims, emerging regulations, escalations, and department processes. Provide technical guidance and represent Claims in meetings, trainings, and cross-functional initiatives that improve workflows and strengthen best practices.
Quality, Compliance & Continuous Improvement: Lead quality, compliance, and continuous improvement efforts that protect service standards, PHI, and regulatory requirements. Translate performance trends into corrective actions that strengthen consistency, mitigate risk, and improve departmental outcomes.
Other Duties: Support additional duties and projects as business needs evolve.
Qualifications include:
Leadership Experience: 7+ years of progressive responsibility in a leadership role, managing direct and indirect reports, with demonstrated experience coaching and developing managers or large teams required.
Industry Experience: 10+ years of experience in Group Benefits Claims; Stop Loss experience strongly preferred.
Industry Knowledge: Strong understanding of Stop Loss policy terms, claims handling best practices and applicable regulations (e.g., HIPPA, PHI, COBRA, ACA). Proven experience managing complex claims portfolios, including high-dollar reimbursement requests and escalated case reviews, preferred.
Operational & Process Mindset: Experience improving or maintaining departmental workflows, production standards, and quality measures.
Communication & Relationship Building: Strong ability to communicate clearly, collaborate across teams, and build trust with internal and external partners.
Education:
Bachelor's degree strongly preferred. Tech Proficiency: Strong technical aptitude with experience working within all Microsoft Office programs (Excel, Outlook, SharePoint, Teams etc.) and data reporting tools. The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The Amwins Advantage: Benefits & Perks Medical, Dental, Vision available your first day of employment Choice of medical plans through Blue Cross Blue Shield; Kaiser available for CA employees Mental health support including: Virtual therapy Digital coaching24/7 EAP counseling Company-paid Basic Life & AD&D Insurance, Short-Term Disability, and Employee Assistance Program Health Savings Account with company contributions Health Care FSA, Dependent Care FSA, and Commuter Benefits Parental Leave and Adoption Assistance Voluntary coverage options: Life Insurance Critical Illness AccidentIdentity Theft Protection Retiree medical benefits available for Medicare-eligible retirees 401(k) with company match Generous Paid Time Off and Company Holiday Schedule Collaborative, continuing education focused work environment Career advancement opportunities
