Safety And Security Supervisor The Safety and Security Supervisor provides leadership in supporting CMA policies and procedures to ensure the safety of people and security of museum property. This position monitors safety and security through computer-based programs, on foot patrols of the property, and radio and phone communications. This role works primarily with the Safety and Security team, but also will work with the Visitor Experience Team and other departments in the Museum. This position is expected to adhere to team policies and expected to collaborate with other supervisors at certain times. The Safety and Security Supervisor ensures the highest level of safety, security, and confidentiality for CMA.
Duties and Responsibilities:
Directly responsible for the physical safety and security of museum property and the people on it. Must be able to manage stress in emergency or unknown situations and react calmly, professionally, and appropriately according to museum policies and procedures, with the ability to be flexible and adapt to changing priorities. Perform regularly scheduled inspections of CMA properties including the galleries, exterior and interior doors, locks, lights, maintenance and IT equipment, public and private spaces. Promptly report and document any safety hazards, suspicious activity, concerns, or damage in accordance with the museum's safety polices and protocols. Maintain security of the artwork and communicate with Collections and Exhibitions Department when there is any damaged or altered artwork in the building. Fill out a detailed incident report as well. Maintain situational awareness of facility and those present, ability to respond accordingly while maintaining security protocols. Serve as the first responder for incidents including injuries, all emergency situations including evacuations, harbor in place, and de-escalation, and more. Filling out accurate and timely incident reports and communicate with the right staff/ department for each of these reports. Monitor fire panel and responding to alarms, following CMA emergency procedures, while communicating this information to our facilities department. Check for appropriate temperature and humidity levels as indicated by facilities and curatorial to ensure the safety of the art. Manage and monitor building access points including monitoring all security computer-based access control systems, CCTV systems, alarms, doors, keys, badges and receiving and inspecting of deliveries. Maintain an up-to-date and accurate log of activities; report activity that requires immediate attention in accordance with CMA policies, communicate logs prior to shift change with other supervisors. Ensure all staff, visitors, and vendors are registered properly before entering secure areas of the property. Ensure that visitors/contractors, vendors comply with museum policies by proactively communicating those policies in a direct, friendly, and respectful manner. Respect boundaries and personal space, thoughtfully monitor body language and facial expression, and always communicate in a respectful and professional manner. Participate in and lead regular professional development workshops about museum security procedures, CMA philosophies, learning, visitor engagement and conversational strategies, professional behavior, customer service, and art and exhibition content. Communicate and collaborate regularly with colleagues to improve team effectiveness. Maintain standards in matters of appearance, attitude, and performance. Additional responsibilities may be assigned according to museum needs, individual skill, and interest. Ensure AMAG system alarms, doors, and badges are correctly secured in the system. Make certain all cameras are functioning properly each shift and contacting IT for assistance.
Qualifications:
High School Diploma or equivalent required.
Ability to pass a criminal background check and successfully complete department training.
Must have 1 year security supervisory experience, preferably in a similar setting.
Comfortable making decisions and upholding procedures; able to proactively identify issues and find solutions using independent judgment at times.
Ability to assert oneself to situations to enforce policies in a professional manner.
Must maintain a high level of confidentiality, regarding the museums policies and procedures, employees, events, clients, and all related matters regarding such parties.
Can handle multiple tasks simultaneously, including phone and radio communication, monitoring access control systems, CCTV surveillance, and accurate data entry.
Ability to read and interpret documents such as safety policies, operating and maintenance instructions, and procedure manuals.
Must be able to respond to emergency situations quickly and confidently throughout the facilities.
Excellent use of both interpersonal and non-verbal communication skills to create an inclusive, welcoming experience for staff and guests using conversational English.
Ability to work both independently and in a team environment, acting as a leader in all settings.
Highly punctual and reliable; consistent show of professionalism and trustworthiness.
Must be self-motivated and detail oriented, with strong command of analytical and problem-solving skills.
Willingness and capacity to acquire new skills and knowledge; intellectually curious.
First Aid, CPR, AED Certification preferred, or able to become certified within one month of hire.
Experience with computerized access control systems, CCTV surveillance, and Microsoft Office Suite a plus.
Performance Standards:
Uniform Requirements:
This position does require maintaining a uniform dress code and a clean professional personal appearance, dress shirt, pants, and shoes. May change depending on events at the Museum.
Physical Demands:
Staff members must be able to sit, stand, walk, and be attentive and engaged for long periods of time while monitoring multiple computer systems and museum spaces. Must be able to spend much of the workday sitting or walking. Must be able to use a full range of body movement to assist staff and visitors to ensure safety. Must be able to walk on flat or incline surfaces (up and down) and go up and down stairs, especially in emergency situations. May occasionally have to climb or balance. Must be able to see, smell, hear, talk, read, and comprehend. Must be able to lift 25 lbs. Must be able to understand and follow verbal and written instructions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment:
Expect a cooperative and team-focused environment, working directly with visitors of all ages and backgrounds. CMA galleries experience a full range of activity from quiet and slow paced to loud and crowded. All work is focused on providing safety for the people and security for Museum property, while also promoting CMA mission and values.
