Senior Technical Account Manager - Civil Infrastructure

Position Overview: Autodesk Customer Success is looking for a highly motivated Technical Account Manager to join our Proactive Support organization. In this role, you will support strategic enterprise customers across the Civil Infrastructure sector. The Technical Account Management team partners with strategic enterprise customers to maximize the value of their Autodesk investment by providing proactive technical guidance, helping customers maintain technically healthy production environments, and enabling them to achieve their business objectives. As a trusted technical advisor, you will build long-term relationships, proactively identify technical risks, and provide recommendations that improve solution performance, operational health, and long-term success. We are seeking professionals with deep experience working with Civil Infrastructure design and engineering workflows in enterprise environments. This role supports organizations delivering transportation, land development, utilities, water, and other infrastructure projects, helping them maximize the value of their Autodesk investment through proactive technical guidance and strategic partnership.

Responsibilities: Serve as the trusted technical advisor for a portfolio of strategic enterprise customers. Establish and maintain strong customer relationships through proactive technical engagement and strategic guidance. Partner with Customer Success Managers (CSMs) and Technical Adoption Specialists (TASs) to execute customer success plans and deliver an exceptional Customer Technical Success experience. Proactively identify technical risks and recommend best practices that improve solution performance, operational health, and long-term customer success. Deliver proactive technical engagement through regular support case reviews, technical health assessments, and recommendations aligned with customer business objectives. Provide technical guidance and recommendations that help customers optimize solution performance, stability, and operational health. Manage priority technical issues and coordinate escalations while monitoring service level compliance. Take a problem management approach to identify trends, address root causes, and recommend continuous improvement initiatives. Partner with customer teams to ensure successful deployment, licensing, configuration, and performance of Autodesk desktop and cloud solutions. Guide customers through key technical events, including major upgrades, migrations, and adoption of new capabilities. Advocate for customer needs by collaborating with Autodesk Support, Product, and Engineering teams to improve technical outcomes and the overall customer experience.

Minimum Qualifications: Bachelor's degree or equivalent experience in Civil Engineering, Civil Infrastructure, Surveying, Transportation Engineering, or a related discipline.5+ years of experience implementing, supporting, or consulting on Autodesk Civil Infrastructure solutions (including Civil 3D) in enterprise environments. Deep understanding of Civil Infrastructure design workflows, data interoperability, and information exchange across transportation, land development, utilities, water, or related infrastructure projects. Strong analytical and troubleshooting skills supporting complex enterprise environments. Experience presenting technical information to both technical and business audiences. Ability to manage multiple customer engagements while effectively prioritizing work. Fluency in English. Preferred

Benefits: From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting Salary transparency Salary is one part of Autodesk's competitive compensation package. For U.S.-based roles, we expect a starting base salary between $76,000 and $136,730. Offers are based on the candidate's experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package. Sales Careers Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: Equal Employment Opportunity At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Belonging: We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: In-Person Onboarding and Identity Verification This role may require in-person onboarding and/or in-person ID verification.

Location: AMER - United States - Michigan - Novi; Montreal, QC, CAN; Toronto, ON, CAN; Atlanta, GA, USA; Denver, CO, USA; Portland, OR, USA

Type: Full time