Job Description:
STERLING STANDARD 925 Sterling Standard 925 is a luxury spa designed exclusively for male clientele, pairing expert grooming with curated gifting in a refined, welcoming environment Glenview, IL | Full time or part time | Estimated 15–40 hours per week Compensation$25+ per hour, with compensation structure discussed at interview. Commission opportunities available on eligible retail products and gift sales. W2 employment. Benefits after 90 days, subject to eligibility and plan terms.
The role:
Sterling Standard 925 is an upscale men’s grooming and gifting concept offering a luxury, spa-like environment for an exclusively male clientele. As Assistant Manager and Concierge, you create a refined welcome, keep appointments and checkout running smoothly, and help guests discover memberships, products and gifts. You also assist with content creation under the Social Media Manager’s direction. Who we are looking for Experience in hospitality, retail or a salon; luxury service experience is a plus. Polished, sophisticated presentation; a refined, welcoming demeanor; excellent etiquette and discretion; and willingness to follow brand uniform and grooming standards. Excellent organization, sound judgment and accuracy with booking systems, payments and client records. Warm, attentive communication and confidence making thoughtful product or membership recommendations without pressure. Comfort capturing photos and short videos; basic editing and social platform experience are a plus. Willingness to follow instructions and incorporate feedback.
What you will do:- Welcome and check in guests, verify appointment details before service, and maintain an elegant, comfortable atmosphere.
- Manage confirmations, rescheduling and client notes, including preferences and allergies; protect guest privacy.
- Explain membership options and support enrollment, renewals and rebooking.
- Recommend relevant products, date night boxes and gifts. Ring up services separately from retail products and gifts, following checkout procedures for accurate sales and commission tracking.
- Process cash and card payments, reconcile the drawer and track retail inventory.
- Act as a content creator assistant: capture approved studio, service and behind-the-scenes photos and videos; assist with basic reel editing and captions.
- For content responsibilities, report to the Social Media Manager, follow shot lists and brand guidelines, and use their instructions, approvals and feedback. Assist with posting and responses as assigned; obtain permission before filming guests.
- Use paid time between guest interactions to restock, fold towels, organize retail displays and prepare the studio. Record all time worked accurately.
- Earning opportunities
- Build your experience in a luxury brand where thoughtful hospitality and retail recommendations create commission opportunities. Final commission terms will be explained during hiring.
- ApplyTell us about your hospitality or retail experience, a time you made a guest feel welcome, and your availability. Share an example of content you created or admire and explain why.
