Quality Assurance Manager

Salary Range $70,000.00 - $75,000.00 SalaryLevel EntryPosition Type Full TimeJob Shift DayEducation Level 4 Year DegreeTravel Percentage Up to 25%DescriptionWhat You'll DoChair IAHD's Incident Review Committee (IRC) and the corrective action processConduct and manage investigations in accordance with OPWDD and Justice Center standardsSupport staff training on incident management, provide training to program teams on incident reporting requirements periodically during program staff meetingsProvide oversight and monitoring of agency incident reportingAssign and review all investigations of reportable incidents and notable occurrencesAct as liaison to outside monitoring agencies including OPWDD and NYS Justic CenterCompile and prepare data for analysis for Annual Trend Report for reportable incidents, data pertaining to timeliness of investigations and initial reporting of incidentsMaintain agency database for reportable incidents and occurrencesConduct POMS interviews (Personal Outcome Measures) monthlyBecome a member of the IAHD LeadershipQualificationsEducational RequirementsBachelor's degree in Human Services or a related fieldExperience & Skills:3+ years of experience in quality assurance, compliance, or investigations in human servicesCompletion of OPWDD Investigator Training (or willingness to obtain) and must remain certified thereafterStrong organizational, analytical, and written communication skillsProficiency with Microsoft Office, IRMA, and WSIR systemsDeep understanding of OPWDD, NYS Justice Center, and Department of Health regulatory frameworks A proactive mindset and a strong commitment to continuous improvementWhat IAHD OffersCompetitive SalaryFull Health Coverage (Medical, Dental, Vision, Rx) Agency-paid Life, Short- & Long-Term Disability Insurance403(b) Retirement Plan with Financial GuidanceGenerous PTO: Vacation, Sick, Personal & HolidaysAflac Voluntary Benefits + Wellness IncentivesPre-tax Commuter BenefitsPSLF-eligible Employer (Public Service Loan Forgiveness) Access to EAP & Exclusive Employee Discount ProgramsTuition Reimbursement upon completion of two years of employmentLocation: Tarrytown, NY