Director Of Retail Operations The Director of Retail Operations provides strategic leadership across multiple regions or business segments, responsible for translating enterprise strategy into execution while driving business growth, client outcomes, and organizational performance. This role leads a team of senior leaders, owns P&L performance, client strategy, and cross-functional alignment, and uses data and insights to guide decision-making, shape long-term plans, and influence both internal and external stakeholders. The Director is accountable for organizational capability, leadership development, and sustained growth, ensuring the business delivers both near-term results and long-term value. Job Will Remain Open Until Filled Responsibilities The Company is one of North America's leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.
Responsibilities:
Strategic leadership: Translates enterprise strategy into actionable plans and outcomes across multiple regions. Establishes direction, communicates vision, and drives alignment across stakeholders. Business growth and client strategy: Drives revenue growth, share expansion, and strategic initiatives for clients. Builds executive-level client relationships and positions organization as a strategic partner. Data-driven decision making: Leverages multiple data sources, including point-of-sale, syndicated, and financial data, to guide strategy and improve performance. Translates data into executive storytelling and actionable insights. Organizational and talent leadership: Builds and leads high-performing leadership teams; drives succession planning and leadership readiness. Oversees organizational health, capability building, and performance management. Financial and operational oversight: Owns profit and loss performance, investment allocation, and risk mitigation. Aligns cross-functional teams to drive enterprise outcomes.
Qualifications Education Requirements:
Bachelor's degree Experience Requirements: 8-10 years experience in relevant field Travel requirement: Up to 30% travel expected Supervisor Responsibility Direct Reports: Hires, retains, trains, coaches, guides, directs, and develops direct reports using company-wide processes, tools and resources Indirect Reports: May delegate work of others and provide guidance, direction and mentoring to indirect reports Required Knowledge and Skills Enterprise retail strategy and business model: Deep understanding of how retail execution drives client growth, including volume, share, and distribution, and overall business performance. Knowledge of multi-channel retail environments and how strategy varies across channels. Financial and profit and loss leadership: Advanced understanding of full profit and loss ownership, including revenue drivers, margin management, cost structures, and investment trade-offs. Knowledge of forecasting, financial planning, and risk mitigation. Client strategy and market dynamics: Understanding of client business strategies, category dynamics, and market trends. Knowledge of how to position the organization as a strategic partner rather than an execution vendor. Data and analytics: Deep knowledge of multiple data sources, including point-of-sale, syndicated, financial, and operational data, and how to integrate them into strategic decision-making. Understanding of how to use data to shape long-term strategy and client narratives. Organizational design and leadership systems: Knowledge of scaling organizations, leadership pipelines, and succession strategies. Understanding of enterprise processes, including performance management, talent strategy, and cross-functional collaboration. Strategic leadership and direction setting: Translates enterprise strategy into clear direction for multiple regions and teams. Sets priorities that align cross-functional stakeholders and drive business outcomes. Executive client engagement: Builds and maintains relationships with senior and executive-level client stakeholders. Leads strategic discussions that influence client direction and investment decisions. Business growth and commercial acumen: Identifies and executes opportunities to grow revenue, expand services, and increase share. Develops compelling solutions that position the organization for long-term growth. Data storytelling and insight translation: Synthesizes complex data into clear, compelling executive narratives. Uses insights to influence decisions internally and externally. Organizational leadership: Builds and leads high-performing leadership teams. Drives accountability through leaders while developing next-generation leadership capability. Enterprise influence and cross-functional leadership: Influences across functions to drive alignment. Navigates competing priorities and builds consensus at scale. Financial decision-making: Allocates resources and investments to optimize performance and mitigate risk. Makes trade-offs that balance short-term performance with long-term growth. Enterprise mindset: Operates with a whole-business lens rather than a functional or regional perspective. Aligns decisions to long-term strategy and enterprise priorities. Complex decision-making: Makes high-impact decisions with ambiguity and multiple stakeholders. Balances risk, speed, and strategic implications. Influence at scale: Effectively influences executives, clients, and cross-functional leaders. Drives alignment without direct authority across large, matrixed organizations. Growth orientation: Continuously looks for ways to expand business, improve positioning, and create value. Anticipates market trends and proactively adjusts strategy. Leadership multiplication: Builds leadership capacity through others. Creates a culture of accountability, development, and performance excellence. Resilience and executive presence: Maintains composure and clarity in high-pressure environments. Communicates with confidence, credibility, and authority. Environmental & Physical Requirements Office / Sedentary Requirements: Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically, requires the ability to sit for extended periods of time (66%+ each day), ability to hear telephone, ability to enter data on a computer and may require the ability to lift up to 10lbs.
Field Requirements:
Incumbent must be able to perform the essential functions of the job. Work is performed in a retail in-store environment, which may include working in variable temperatures such as refrigerated areas, freezer sections and deli/bakery areas. The position typically requires the ability to spend 66%+ hours each workday performing the following activities: Engage in considerable physical activity, ability to lift, push and pull up to 50 pounds, stand on feet for long periods of time, use consumer goods products, prepare, and serve food and beverages safely as appropriate for the product demonstration. Important Information The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified. The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.
