Store PRO

Store ProThe Store Pro serves as the primary point of contact for customers in the retail store, representing the NAPA brand and delivering a high-quality customer experience. This role is responsible for providing automotive parts solutions, supporting both retail and wholesale customers, and contributing to store performance through product knowledge, responsiveness, and customer engagement. It offers a strong entry point or growth path within the organization. Position Performance Measures: Customer satisfaction and service quality (CSAT, repeat business) Accuracy and efficiency in parts identification and order fulfillment Sales performance (retail and wholesale transactions) Responsiveness to customer inquiries (in-store and phone) Team collaboration and support to peers Adherence to store processes, systems, and operational standards

Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations. Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment. Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helping maintain accurate inventory records. Contribute to various store operations and team support tasks as needed to optimize store performance, merchandising, and overall efficiency. Support continuous improvement initiatives related to store processes and operational standards.

Leadership Demonstrates personal accountability and ownership of customer outcomes Leads by example in delivering exceptional customer service Supports team members by sharing knowledge and assisting with problem-solving Contributes to a positive, collaborative, and high-performance team environment Shows initiative in learning and career development Organizational Structure

Works closely with: Counter Sales team, Inventory/Operations staff, and Wholesale customers Part of: Retail Store Operations within NAPAPhysical Demands / Working Environment Retail store environment with frequent customer interaction Standing for extended periods and frequent movement within the store Ability to lift and move automotive parts and materials (moderate weight) Use of computers, phones, and POS systems regularly Fast-paced environment requiring multitasking and responsiveness Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest! GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.