Patient Financial Specialist

OnPoint Medical Group is searching for an outstanding Patient Financial Specialist to join our team! Come join a great group of medical professionals as our network continues to grow! OnPoint Medical Group is a physician-led network of skilled Primary and Urgent care providers who are committed to expanding access to quality healthcare in the most effective and affordable manner possible. Our "Circle of Care" has one primary goal - to ensure the health and wellness of members and their families. We do this by providing access to a comprehensive menu of medical services from one unified physician group in their neighborhoods. With doctors, nurses, specialists, labs and medical records all interlinked and coordinated, patient care has never been in better hands.

Upload, maintain, and manage patient accounts within contracted collection agency software Resolve and manage patient disputes related to collections Work directly with contracted collection agencies to support account resolution Handle credit card disputes related to patient accounts Bankruptcy Management Manage and track bankruptcy accounts Maintain and update bankruptcy cases within the Athenahealth practice management system Compliance & Administrative Responsibilities Adhere to all OMG policies and procedures, including HIPAA, OSHA, and PCI DSS requirements Maintain strict confidentiality, privacy, and data security standards Work within the Billing Compliance Plan and established billing guidelines Perform other administrative duties as assigned Maintain a clean, organized, and professional work environment Deliver faxes and documentation to billing department staff as needed QualificationsMinimum Education and Experience High School Diploma or equivalent Strong computer skills Minimum of 5 years of healthcare collections experience Minimum of 2 years of billing experience Preferred Education and Experience Some college coursework (medical, business, or accounting focus preferred) Bilingual (preferred) EMR experience, preferably Athenahealth practice management system Customer Service Excellence Provide exceptional customer service aligned with the clinic's mission and values Interact with patients and families in a courteous, respectful, and professional manner Maintain patient confidentiality in accordance with HIPAA and organizational policies Follow proper chain of command for patient concerns or complaints Required Skills and Abilities

Strong decision-making skills based on facts and data Demonstrates compassion, quality, loyalty, and conscientiousness Ability to build and maintain effective working relationships with patients, families, and staff Supervisory Responsibilities This position does not have supervisory responsibilities Job Elements / Working Conditions Regularly required to stand; use hands to handle or feel; reach with hands and arms; and talk or hear Occasionally required to walk, sit, stoop, kneel, crouch, or crawl Frequently lift and/or move up to 10 pounds; occasionally lift and/or move more than 25 pounds Vision requirements include close vision, distance vision, and ability to adjust focus Work Environment The above statements describe the general nature and level of work performed by people assigned to this classification. They are not an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. BENEFITS OFFERED Health insurance plan options for you and your dependents Dental, and Vision, for you and your qualified dependents Company Paid life insurance Voluntary options for short-term disability, and long-term disability coverageAFLAC PlansFSA options Eligible for 401(k) after 6 months of employment with a 4% match that vests immediately Paid Time-Off earned