Patient Account Representative II, Inpatient, Patient Financial Services, Full-time (2149)
brooks rehabilitationJacksonville, FL
Patient Account Representative II, Inpatient, Patient Financial Services, Full-time (2149)
General Medical and Surgical HospitalsAll Other Miscellaneous Ambulatory Health Care ServicesAll Other Outpatient Care Centers
Patient Account Representative II, Inpatient, Patient Financial Services, Full-time Position Type Full Time Job Shift Day Category Administrative & Support Services
Description:
This position is responsible for answering phones for the Inpatient Business Office and for assisting walk in customers with billing questions. This position is also responsible for working and collecting discharged self-pay accounts which includes but may not be limited to: Assisting patients in the timely, efficient, accurate settlement of their accounts. Analyzing adjustments, collections, and posting. Ability to document clearly the action taken on the account to bring the account balance to full payment of the expected reimbursement.
Responsibilities:
- Primary responsibility answer phones and assist walk in patients with billing questions. This also includes FDC's, attorney and clinic questions regarding patient accounts.
- Responsible for maintaining the IP Billing email box, this includes timely responses to questions and requests.
- Responsible for processing returned mail
- Contacting patients/clinics regarding demographic billing rejections (ex. policy terms)
- Assisting the IP BO Clerk role as needed
- Responsible for compiling, reviewing for accuracy, and sending the Bad Debt report to the third party debt collection agency
Qualifications:
- High school diploma with one year of healthcare/medical/ customer service/ collections/business/Doctor's office experience.
- Must be able to read and understand Explanation of Benefits
- Must be familiar with Medical Insurance PayersMust have a strong understanding of how claims are paid and processed
- Meditech experience preferred.
- Works well as part of a team and able to communicate effectively.
Location: Onsite; 1101 Samuel Wells Complex, Suite 1102, Jacksonville, FL 32216
Hours: Monday - Friday, 40 hours per week
Thriving in a culture that you can be proud of, you will also receive many employee benefits such as the following: Competitive PayComprehensive Benefits package Vacation/Paid Time OffRetirement Plan Employee Discounts Clinical Education and Professional Development Programs
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Level
Mid L4
Location
Jacksonville, FL
Occupation
Patient Representatives
Industry
General Medical and Surgical Hospitals
Posted
yesterday