Front Desk Agent | The Htel Lili

Front Desk AgentThe Front Desk Agent is often the first and last face our guests see the one who sets the tone for a memorable stay. From a warm check-in to answering questions throughout the visit, you'll be the go-to source for our signature trusty service. The tasks include: Leading the check-in/check-out process, confirming guest information, billing, and settling folios. Serving as a savvy guide to the hotel, its amenities, and the neighborhood. Building genuine, memorable guest relationships in line with our service standards. Fielding phone calls, emails, and guest inquiries promptly and warmly. Accurately inputting guest information and payments into hotel systems such as Opera. Proactively anticipating guest needs, resolving issues and finding ways to surprise and delight. Communicating guest requests or concerns to the Front Desk Manager, Housekeeping, or Engineering, and conducting walkthroughs for safety, security, and cleanliness. Following all safety and emergency protocols and lending a hand to other departments as needed to keep operations smooth. We're looking for someone who has:1-year of related experience in guest reception, preferably in a luxury hotel setting. Positive, energetic, and service-oriented, with strong interpersonal and organizational skills. Comfortable with basic arithmetic and property management/point-of-sale systems. Clear verbal and written communication in English. Good judgment, calm under pressure, and able to work with minimal supervision. Ability to maintain confidentiality of guest information and hotel data.