Dispatcher, Security (Caesars New Orleans)

Security Dispatcher The Security Dispatcher will attempt to provide protection from any element, factor, or situation, which may jeopardize the welfare, security, and integrity of team members, guests, their personal properties, and company assets. Security Dispatcher is an essential role within the Security Operations and will be operated as a command post, communications center and dispatching station for Security Operations and operational support. How You Will Create the Extraordinary Receives telephone calls from other departments related to customer safety. Dispatches security safety calls according to procedure via two-way radios. Responsible for documenting in a timely manner, all calls received and dispatched, including any follow-ups. Provides a friendly and safe environment for guests and team members while protecting company assets. Greets guests and fellow team members with a friendly and sincere welcome. Displays a professional, pleasant, courteous, and a respectful demeanor when communicating with guests and team members over the telephone or radio. Ability to effectively perform in the areas of Data Entry for all applicable programs. Ability to remain calm and professional, particularly during stressful situations, and will effectively multitask handling duties of the position to include phones, radio, monitors, camera locations and operation. Maintains a watchful eye on the alarm systems, and upon activation, will immediately notify proper emergency personnel. Performs all duties in accordance with Caesars Entertainment policies and procedures, and within the realm of the Caesars Entertainment mission statement. Relates to guests and team members with respect, concern, and courtesy. Works well with other departments and management as necessary. Knowledgeable of the property floor plan and operating times of the various outlets for the purpose of giving directions and providing customers with accurate information Knows where all emergency equipment exists (phones, fire extinguishers, emergency exits, defibrillators, etc.).Maintains a well-groomed appearance which reflects the professional appearance and demeanor of the Security Department. Meets the required attendance guidelines for the job and adhere to all company and department policies and procedures. Sets an example to be a role model for all Security personnel through observance of all departmental policies and procedures.